Question about Citrix GoToMeeting

5 Answers

Not able to install Citrix GoToMeeting

One day I was having an issue with my GoToMeeting not working properly. So I tried to uninstall it but the uninstall was unsuccessful. I then tried to reinstall a new instance over the old, but I wasn't able to do that either.

When I start up my computer every day, I get the following dialogue box/error (this occurred before I ever tried a reinstall but continues since attempting a reinstall):

GoToMeeting can not be started due to a security certificate mismatch.

Please go to the GoToMeeting Website and reinstall GoToMeeting to correct this issue.

I press OK as prompted and continue w/o any other problems the rest of the day.

When reinstalling, I get the following error:

Unable to execute the application c:]Program Files\Citrix\GoToMeeting\198\G2MInstaller.exe. The system cannot find the file specified.

Note: I have tried to run the executable from their website and to download and run it from my PC – same result. The executable I am running is g2m_install

I have tried contacting the support team at GoToMeeting twice over the past two weeks, but they have not answered back, so I was hoping I could fins some help somewhere else.

Posted by on

  • Lavar James Jan 31, 2012

    I see that you are having issues with GoToMeeting.
    Please reach out to me directly, I can provide you with an alternative that works.

    My number is 202-556-6570.


5 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I am a Vista user and did have the same issue, so here what I did in order not to have this annoying error (I am not sure what action specifically did the trick):
1) Did it via Firefox (make sure you have the latest one);
2) Go to and install the latest java update;
3) Go to>Login->re-install software->download manually and save g2m_download.exe file;
4) Now do Unblock and Apply in g2m_download.exe file property General tab;
5) Then Vista users need to disable UAC, I suppose this is the same as "Uncheck the “Protect my computer …”" (Go to "Control Panel" and type "UAC" into the search box. This will bring up the link: "Turn User Account Control (UAC) on or off." Click it. Uncheck the box next to "Use UAC to help protect my computer" then click OK. Restart.);
6) After restart right click on g2m_download.exe and "run as administrator".
Thats it!

Posted on Mar 29, 2010

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have Citrix GoTo Meeting. I launched a meeting and sent invitations. The invitees are getting an error message when they try to join that says "Installer could not locate a suitable folder to install into"

Posted on Dec 11, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Same error messeage received. However, Clicked "login" then on the next page clicked "Need to re-install our software". That was enough to download software. No need to adjust firewalls or anything else. I would try that first before changing settings.

Posted on Sep 22, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

If you don't mind, feel free to try a GoToMeeting alternative on your computer. There are lots of video conferencing programs in the market. Feel free to try some of them.

Trueconf. Designed as an educational and business video teleconferencing service, Trueconf is a very interactive GoToMeeting alternative, which manages to offer a wide area of services for free.

Anymeeting. Anymeeting is another reliable teleconferencing software, and one of trustworthy alternatives to Gotomeeting. Even though it's not free, it manages to offer some interesting features, which worth its price. The biggest advantage of and the reason for its popularity, consists in the simplicity of the interface. With just a few features, this alternative to GoToMeeting is ideal for any teleconferencing sessions, in which you have to share its screen with the viewers.

eztalks Cloud Meeting. This is the ideal video conferencing tool, and the best GoToMeeting alternative. It features a wide diversity of features, which can fulfill any business and educational needs. Considering that other programs are either too faulty or expensive, eztalks Cloud Meeting manages to create a balance between these two features, and to deliver a cheap and professional video conferencing service.

Best 7 GoToMeeting Alternatives in 2017 ezTalks

Posted on May 17, 2017

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 42 Answers

The solution mentioned was very helpful to me. I got the "installer could not find suitable folder" problem solved with 1 install. The solution the other member is suggesting worked. The thing I can add, and is shown here:

is that the Java upgrade has no bearing on the subject, so it can possibly be skipped.

I had the newest Java and still got the same problem.

The UAC issue on Vista, possibly Win7 was really the bottom line.

Posted on Sep 01, 2010

2 Suggested Answers

  • 1 Answer

SOURCE: application error for GoToMeeting

Thaire765: Please give us a call 24/7 at GoToMeeting support and we'll help you solve the mystery.

Posted on Jan 31, 2010

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hi, I have previously been using the GoToWebinar and for some reason when I click the link to join a session, the site freezes. I have tried to uninstall gotomeeting but now it won't download it just...

Hi, you are most likely using a Mac running OS X 10.5 in which case a recent Apple update has broken Java. Please download and install the latest version of Firefox for Mac as it is currently the only web browser which has updated to fix this issue.

Jul 27, 2011 | Citrix GoToMeeting

1 Answer

When trying to enter a meeting code for a gotomeeting, it then tells me there is an unexpected error. Please try again. I have confirmed that this IS the correct number.

I had this issue as well and I ended up having to delete the C:\Program Files\Citrix\GoToMeeting folder because it had some old cached versions of GoToMeeting. After that it worked fine.

Apr 29, 2011 | Citrix GoToMeeting

1 Answer

Gotomeeting - when I click the link the browser attempts to open the meeting but hang or closes the browser. happens in IE and Firefox

Hi, I work for Citrix. We use java to launch our software, please visit and install the latest version if the issue continues contact our free support
Glenn Dobson | Community Leader, Social Media

Jul 21, 2010 | Citrix GoToMeeting

1 Answer

When I try to download the go to meeting codec I get the following installation error.. Could not locate a suitable folder to install into. What can I do to fix this??

Hi, I work for Citrix. Please contact our free support
Glenn Dobson | Community Leader, Social Media

Jul 07, 2010 | Citrix GoToMeeting

1 Answer

Application error for GoToMeeting

Thaire765: Please give us a call 24/7 at GoToMeeting support and we'll help you solve the mystery.

Jan 20, 2010 | Citrix GoToMeeting

2 Answers

How to Download G2M3 Codec for Gotomeeting?

Yeah, I've had this issue too. I was able to get the g2m3 codec from here:

Jan 12, 2010 | Citrix GoToMeeting

4 Answers


Try this:

The issue seems to be related to a Windows Security Update. Our engineers are working on this.

Can I get you to ask your client to try the following:

After clicking the link to join your meeting.

Select the option to manually download the software and save the executable somewhere you can find it easily. Most people prefer to save the file to their desktop.

Next, right click on the icon and select “Run As…”

Finally, DESELECT the option to “Protect my computer from unauthorized program activity.”

And select OK.

You should be able to connect into the meeting.

You can also try joining the meeting through a different browser such as firefox.

Dec 10, 2009 | Citrix GoToMeeting

5 Answers

Go to meeting cannot locate folder to install to

I have this same problem. Its not an issue of permissions as neither my user who has Administrator rights locally and my domain admin account get the same message. I also tried deleting the GoToMeeting folder outright and still get the same error. (although it does re-create the folder for me)

Oct 01, 2009 | Citrix GoToMeeting

3 Answers

Invalid meeting ID in gotomeeting

It sounds like your attendees have an older version of the software than what is currently supported. They might try uninstalling whatever GoToMeeting programs they have on their computer and try again.

Apr 24, 2008 | Citrix GoToMeeting

Not finding what you are looking for?
Computers & Internet Logo

13,419 people viewed this question

Ask a Question

Usually answered in minutes!

Top Citrix Computers & Internet Experts

Brad Brown

Level 3 Expert

15220 Answers

xxxxxx xxx

Level 3 Expert

4823 Answers


Level 3 Expert

102366 Answers

Are you a Citrix Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides