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Problem with Citrix GoToMeeting

Not able to install Citrix GoToMeeting

One day I was having an issue with my GoToMeeting not working properly. So I tried to uninstall it but the uninstall was unsuccessful. I then tried to reinstall a new instance over the old, but I wasn't able to do that either.

When I start up my computer every day, I get the following dialogue box/error (this occurred before I ever tried a reinstall but continues since attempting a reinstall):

GoToMeeting can not be started due to a security certificate mismatch.

Please go to the GoToMeeting Website and reinstall GoToMeeting to correct this issue.

I press OK as prompted and continue w/o any other problems the rest of the day.

When reinstalling, I get the following error:

Unable to execute the application c:]Program Files\Citrix\GoToMeeting\198\G2MInstaller.exe. The system cannot find the file specified.

Note: I have tried to run the executable from their website and to download and run it from my PC – same result. The executable I am running is g2m_install

I have tried contacting the support team at GoToMeeting twice over the past two weeks, but they have not answered back, so I was hoping I could fins some help somewhere else.

Posted by avatar on Jan 16, 2009

    • By avatarLavar James Jan 31, 2012

    • I see that you are having issues with GoToMeeting.
      Please reach out to me directly, I can provide you with an alternative that works.

      My number is 202-556-6570.

Solutions (4)

Best Solution

Hi!
I am a Vista user and did have the same issue, so here what I did in order not to have this annoying error (I am not sure what action specifically did the trick):
1) Did it via Firefox (make sure you have the latest one);
2) Go to java.com and install the latest java update;
3) Go to gotomeeting.com->Login->re-install software->download manually and save g2m_download.exe file;
4) Now do Unblock and Apply in g2m_download.exe file property General tab;
5) Then Vista users need to disable UAC, I suppose this is the same as "Uncheck the “Protect my computer …”" (Go to "Control Panel" and type "UAC" into the search box. This will bring up the link: "Turn User Account Control (UAC) on or off." Click it. Uncheck the box next to "Use UAC to help protect my computer" then click OK. Restart.);
6) After restart right click on g2m_download.exe and "run as administrator".
Thats it!

I have Citrix GoTo Meeting. I launched a meeting and sent invitations. The invitees are getting an error message when they try to join that says "Installer could not locate a suitable folder to install into"

Same error messeage received. However, Clicked "login" then on the next page clicked "Need to re-install our software". That was enough to download software. No need to adjust firewalls or anything else. I would try that first before changing settings.

The solution mentioned was very helpful to me. I got the "installer could not find suitable folder" problem solved with 1 install. The solution the other member is suggesting worked. The thing I can add, and is shown here:

http://annoyances-resolved.blogspot.com/2010/09/g2mdownloadexe-installer-could-not-find.html

is that the Java upgrade has no bearing on the subject, so it can possibly be skipped.

I had the newest Java and still got the same problem.

The UAC issue on Vista, possibly Win7 was really the bottom line.

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