Question about Husqvarna Designer I

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Trouble with Viking 955E Embroidery Unit and Control Panel

I am desperate. I have a Platinum 955 E that I just inherited with NO instruction book. It was brand new and has never been used. I have managed to find some stuff on the internet and have figured out how to attach the embroidery arm, etc. However, the buttons on the control panel just beep when I touch them. I can't get the arm to calibrate or park both with and without the hoop. Please tell me which button to push to make it calibrate or park so I can take it off and start over. For that matter, when I take the arm off, even without parking, and try to just do straight sewing, the rest of the buttons just beep and nothing will work. The feed dog won't even come back up. Thanks

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  • pbwel May 17, 2009

    I have a Designer 1 with the same problem I can't get the arm to calibrate .
    It seems like the screen freezes because when I remove the arm I cant select anything on the screen.

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Welcome to FixYa. Hi - Viking has online tutorials for several of the 955E features, including embroidery.
Here is a link to the 955E tutorials:
http://www.husqvarnaviking.com/us/6616_393.htm

Some general hints and tips: 

  • Always turn your machine off when you attach or remove your embroidery arm or when you  insert or remove an embroidery design card.
  • When you insert your embroidery arm, insert an embroidery design card. When you turn your machine back on, you should see a message on the info screen that says something like "embroidery arm will move". Press OK, and the embroidery arm will calibrate. 
  • After the embroidery arm has calibrated, place your hoop on the embroidery arm. 
  • Look at each end of your embroidery arm - you will find a connector that must slip into a corresponding connector on the embroidery machine. This connector slides into a corresponding connector on the machine. The connector on the machine has a cover that slides open and closed. If it is closed, it you might not spot it right away. You must open this slot when you attach the embroidery arm - slide the embroidery arm straight back (not at an angle), so the embroidery arm connects to the machine securely. Although you might need to nudge the embroidery arm in place, do not force it! 
The Viking site also has projects for the 955E that will help you learn to use some of the features - you can probably sew most or all of the free projects on the site, but projects for the 955E incorporate features on your machine that might be available on others. And look for the free designs!
Hope this helps get you started.  If you and other readers have a minute to rate this information (good or bad, or indifferent), your rating will help me determine if I understood your question and if my answer is helpful.
A few more recommendations...You can order a manual for your machine from any Viking dealer and probably online, and I recommend that you do. Your machine has some very cool sewing and embroidery features. I sold Vikings, so I can answer specific questions about many individual features, but Viking manuals are not expensive and can help you save time and avoid irritating problems.

If you have more questions, please comment and I will do my best to help you further. I am pleased to answer general questions about embroidery, if you want hints and tips or run into problems.

Cheers, Ginny

Posted on Feb 07, 2009

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Aug 29, 2009 | Sewing Machines

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On 955E embroidery unit, the large black gear snapped


Welcome to FixYa. Hi - Viking has online tutorials for several of the 955E features, including embroidery. 
Here is a link to the 955E tutorials. If the link isn't active, paste it into your brower window.
 
http://www.husqvarnaviking.com/us/6616_393.htm

As mentioned in the next paragraph, you can order a manual from your Viking dealer if you don't have yours. The Viking manuals aren't very expensive, and it is well worth having. You'll find detailed instructions for inserting and calibrating the embroidery arm, which happens everytime you insert the emb arm. See the Hints and Tips paragraph below.
If your machine is broken, the 955E Parts manual lists each part number in the machine, and the 955E Service Manual should provide instructions for repair. But because the 955E is not discontinued (as far as I know), the dealer might not be willing to sell you those manuals or order the parts you need. eBay often has Parts and Service manuals for sale for current model Viking machines, or you might be able to find them for sale on other web sites. Keep in mind that if your machine is still under warrantly, you risk voiding the warranty if you attempt to remove the covers and perform a "non-consumer" repair.
Some general hints and tips for inserting and removeing your embroiodery arm and navigating the Viking web site: 
  • Always turn your machine off when you attach or remove your embroidery arm or when you insert or remove an embroidery design card.
  • When you insert your embroidery arm, insert an embroidery design card. When you turn your machine back on, you should see a message on the info screen that says something like "embroidery arm will move". Press OK, and the embroidery arm will calibrate. 
  • After the embroidery arm has calibrated, place your hoop on the embroidery arm. 
  • Look at each end of your embroidery arm - you will find a connector that must slip into a corresponding connector on the embroidery machine. This connector slides into a corresponding connector on the machine. The connector on the machine has a cover that slides open and closed. If it is closed, it you might not spot it right away. You must open this slot when you attach the embroidery arm - slide the embroidery arm straight back (not at an angle), so the embroidery arm connects to the machine securely. Although you might need to nudge the embroidery arm in place, do not force it! 
If you or other viewers have a minute to rate my response (good or bad), your rating will help me to determine whether I unserstand your question and provided useful information. These ratings help me provide better service.
If you have additional questions or more information to add about your situation, please feel free to comment.
Cheers,' Ginny

Feb 10, 2009 | Husqvarna Designer I

1 Answer

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Suggest that it be serviced and cleaned by an authorized Husqvarna Viking Dealer. You can find the nearest dealer by click on the "Dealer" link at http://www.husqvarnaviking.com
Good luck.

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