Question about Jenn-Air JCD2290HES Side by Side Refrigerator

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Not defrosting into tray

When the freezer goes through its defrost cycle it leaks water into the freezer, where it freezes into a big block. There is no water in the tray under the fridge. I had this problem once before and I can't remember what I did to solve it. I know it was an easy fix. I would appreciate any help.

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You have a blocked drain tube in the bottom of the freezer. Remaove all the shelves and stuff from the freezer and then remove the back wall. At the bottom under the coils there should be a drain hole. It may be covered with ice or have food stuck in it. Clean it out with swarm water or a steamer and if it keeps happening, take a piece of solid copper wire and wrap it around the heater coil just above the drain a few loops, then shove some of the copper wire down the drain. This should put just enough heat into the drain when it defrosts to keep it from freezing again. Good Luck!

Posted on Jun 20, 2007

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