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MY HP WIRELESS OFFICE JET MODEL #J6480 ALL IN ONE PRINTER WILL NOT SCAN. ATTEMPTING TO DO SO RESULTS IN A POP-UP WINDOW WHICH READS "NO HP DEVICES HAVE BEEN DETECTED>" I HAVE ANHP TOUCH SMART PC RUNNING VISTA. CAN YOU HELP ? THE PRINTER WILL PRINT AND FAX..JUST CAN'T SCAN..

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  • mfarrell001 Mar 29, 2009

    I just bought this HP Officejet J6480, and configured it for Wireless.

    I can print using wireless, but the HP Solutions Manager won't let me scan and says the device cannot be found.

    I am running Windows XP Professional Service Pack 2.

    Has anyone solved this problem yet?


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Here is one simple thing to try (not guaranteed but it fixes the problem sometimes):

  • Turn off your OfficeJet
  • Shutdown your PC
  • Turn on your OfficeJet
  • Turn on your PC
  • Try scanning
The reason this this works some of the time is that the software has an incorrect IP address for the OfficeJet.

You might also need to configure your firewall to allow scanning. Try the above first and see if it helps.

If this does not fix the problem, as a temporary work around, there is a way to scan using the web browser on your PC (e.g., Internet Explorer) and type in the IP address of your OfficeJet, which you can get from the front panel of the OfficeJet. You will see an option to scan.

Craig
Although I am an HP employee, I am speaking for myself and not for HP.

Posted on Jan 16, 2009

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HI,

Follow the steps to refrsh the USB connection which will resolve your problem.

=== Refresh USB Devices ===

1. Right-click My Computer icon on the desktop, and then select
Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click 'OK' to confirm the removal of the device.

NOTE: Repeat steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the
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Hi,

If the cable you are using is USB.

Try these steps.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

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Thanks
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