Question about Office Equipment & Supplies
Here is one simple thing to try (not guaranteed but it fixes the problem sometimes):
You might also need to configure your firewall to allow scanning. Try the above first and see if it helps.
If this does not fix the problem, as a temporary work around, there is a way to scan using the web browser on your PC (e.g., Internet Explorer) and type in the IP address of your OfficeJet, which you can get from the front panel of the OfficeJet. You will see an option to scan.
Although I am an HP employee, I am speaking for myself and not for HP.
Posted on Jan 16, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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