Question about Microsoft Zune JS8-00001 Digital Media Player

3 Answers

Frozen 4 GB Zune

Hi!
My zune is frozen. I can turn it on, shut it off, charge it, but it will not scroll. How do I fix this problem. Thank you for your time.
Michelle Fejko

Posted by on

3 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

  • Expert
  • 46 Answers

Take the battery out and restart..

Posted on Jan 16, 2009

  • johne Oct 26, 2011

    how do you take out the battery? And...how does it restart without a battery?

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I have this exact problem. if anybody can answer for real, it would be appreciated

Posted on Oct 26, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Software is no download

Posted on Jan 21, 2009

  • johne Oct 26, 2011

    what kind of answer is this? i.e. not helpful.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

8 GB zune, unplugged it while it was charging and it wont turn on


Try to restart the Zune using this procedure:

http://support.microsoft.com/kb/946064?sd=zune

If this does not work then you can try resetting it to Factory Defaults:

http://support.microsoft.com/kb/927001/en-us

Only do this if absolutely necessary, all content will be erased from the Zune. Not a huge deal if you have it all on your PC with the Zune software but still a last resort.

If neither of these work then you have a hardware problem.

Jul 25, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune player hardware problem


eeh, this is a pretty bad problem. I would ask you if you had a warranty, but you took it apart... I can only suggest getting a new one, not a 30 GB because that one seems to have the most problems. Fixing it though, you could ask the Geek Squad about it. Next time it freezes, just wait for the battery to die, then charge it and restart it.

Jan 20, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune won't turn on or charge


probly a lemon battery. Get ms to replace it.

Jan 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

My 30 gb zune is frozen


There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

My zune froze when I turned it on. It is frozen on the Zune welcome screen with the loading bar at the bottom. I have tried the back and up button and it has not worked. I have also tried the back, up and...


There's a fix:

Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My 30 gb zune is frozen


http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

goto step 4 only remove clip for battery wait ten seconds. It worked for me!

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

8 Answers

Frozen zune 80gig 2nd gen, error 5


One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

Jun 02, 2008 | Microsoft Zune JS8-00001 Digital Media...

10 Answers

My Zune is Not responding


after much research on this matter in the past few hours. To resolve this situation don't shut the zune down by holding play/pause button it does not shut down properly that way.

Hold down the down & back button down until shuts off....zune recommends as the best way to turn off your zune. Also if you are having problems holding charge, a lot of people replaced the original charge plug and found that it worked again. these cables usually become faulty from previous models and 30gigs. So buy a new cable & shut it down correctly.

Still no worky??? Call zune, within 1 year they will accept it for repairs. They may even send you a new refurbished zune...since they no longer are making the 30 gig...probably for those reasons.

I hope this advice not only helps you but myself. Who wants an expensive paperweight...not I!

Dec 11, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

After charging it froze up!


I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!

Aug 29, 2007 | Microsoft Zune JS8-00001 Digital Media...

Not finding what you are looking for?
Microsoft Zune JS8-00001 Digital Media Player Logo

Related Topics:

228 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft MP3 & Digital Media Players Experts

Ap12
Ap12

Level 2 Expert

103 Answers

Mark Chaney
Mark Chaney

Level 2 Expert

46 Answers

Will Mishler
Will Mishler

Level 2 Expert

302 Answers

Are you a Microsoft MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...