Question about Xerox WorkCentre Pro 412 All-In-One Laser Printer

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Unprinted stripes on sheets

When I copy documents there are two unprinted stripes running top to bottom, about 5/8 wide, 3 inches apart. Not always in the same location. The problem is the same whether I feed through the document feeder, or place the original on the glass.

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  • djbrugger Jan 16, 2009

    Thanks for the reply. I have only used it as a copier, never as a printer.

  • diegocut Apr 07, 2009

    Hello,
    excuse my English, WorkCentre pro412 problem on the sheet is printed
    only on the right and very clear, as you can? what's the solution?
    Thanks, DIEGO - ITALY

  • diegocut May 11, 2010

    ok I have to replace the drum? I have to clean the drum, what can I do to mount the scanner?



  • Muggs01
    Muggs01 May 11, 2010

    does the printer print ok normally?

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Hello, excuse my English, WorkCentre pro412 problem on the sheet is printed only on the right and very clear, as you can? what's the solution? Thanks, DIEGO - ITALY

Posted on Apr 07, 2009

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Could be the drum causing the issue or the scanner assembly.

Posted on Jan 16, 2009

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One or more print cartridges might be low or defective. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox. Replace any low print cartridges
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Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the device. The fuser might be damaged or dirty. Clean using instructions in HP Toolbox.

Contact HP Customer Care.

Read this HP document:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=446153&prodTypeId=18972&prodSeriesId=446153&objectID=c00316826

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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