When I copy documents there are two unprinted stripes running top to bottom, about 5/8 wide, 3 inches apart. Not always in the same location. The problem is the same whether I feed through the document feeder, or place the original on the glass.
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It sounds like you have unprinted documents in your print que that need to be cleaned out. click on the arrow on the bottom right side of your screen next to your clock in order to view it. find the picture of the printer and right click with the button on the right side of your mouse on top of it. Open the print que and choose all printers. If you see documents in this area, click on them one by one and delete them. After they are all gone, close the print que and try printing something. this should solve your issue.
Unplug the printer from the power source. Press and hold the power button for sixty seconds. then plug it back in and turn it on. that should clear your error. Then check for unprinted documents in the print queue by clicking on the arrow next to your clock and right click with your mouse on top of the picture of the printer. Open your print queue and delete any unprinted documents you see.
Try printing it from the ADF (Automatic document feeder) if it prints from there...
If same thing happens just check if the scanner bulb lids up or not... If not then its the issue with the scanner bulb
Try removing the printer from installed printers in Windows, and reinstalling the driver.Also test a different USB cable. If the problem persists, test the printer on a different computer, if it still does the ssame, then the printer has a faulty logic board.
One or more print cartridges might be low or defective. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox.
Replace any low print cartridges
Marks repeatedly appear at even intervals on the unprinted side of the page.
Internal parts might have toner on them.
The problem typically corrects itself after a few more pages.
The paper path might need cleaning.
Clean the device.
The fuser might be damaged or dirty.
Clean using instructions in HP Toolbox.
you don't mention whether the document you are copying also appears on the paper.If it does you could have 1 of 2 problems- The drum cleaning system could be at fault or- the fuser roller has picked up some **** easy test...... run copies and when the 1st copy edge appears switch OFF. This is a crash stop.Now examine the sheets in there.Is the stripe on the copy before the fuser (Heat) roller? If yes you could have a drum cleaning problem, usually fixed by changing the drum module.If no and the stripe appears after the heat roll, the problem is with the fuser system,dirty rolls etc. There are a number of other problems with stripes, but you have to start somewhere! If the document does NOT appear on the copy, forget all above, could be scan or ROS problem