Question about Xerox WorkCentre Pro 412 All-In-One Laser Printer

2 Answers

Unprinted stripes on sheets

When I copy documents there are two unprinted stripes running top to bottom, about 5/8 wide, 3 inches apart. Not always in the same location. The problem is the same whether I feed through the document feeder, or place the original on the glass.

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  • djbrugger Jan 16, 2009

    Thanks for the reply. I have only used it as a copier, never as a printer.

  • diegocut Apr 07, 2009

    Hello,
    excuse my English, WorkCentre pro412 problem on the sheet is printed
    only on the right and very clear, as you can? what's the solution?
    Thanks, DIEGO - ITALY

  • diegocut May 11, 2010

    ok I have to replace the drum? I have to clean the drum, what can I do to mount the scanner?



  • Muggs01
    Muggs01 May 11, 2010

    does the printer print ok normally?

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Hello, excuse my English, WorkCentre pro412 problem on the sheet is printed only on the right and very clear, as you can? what's the solution? Thanks, DIEGO - ITALY

Posted on Apr 07, 2009

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Could be the drum causing the issue or the scanner assembly.

Posted on Jan 16, 2009

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Contact HP Customer Care.

Read this HP document:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=446153&prodTypeId=18972&prodSeriesId=446153&objectID=c00316826

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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i'm not sure if you're talking about a solid black band or a bunch of little stripes running down page. does it happen when you run an internal report or only on copies? if its a black solid band, check and make sure the bluish colored tab on top of the drum is all the way to the left side. if its a group of fine lines, depending on whether it happens on internal reports or not, it could be the drum is going bad or you may have a bad scanner. write back with a little more info if this suggestion doesn't work.

good luck,
razors

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