I tried to shred 1 sheet and the motor runs like it is going to take it but only makes shred marks on the edge and will not accept the paper in. Can you tell me what I can do to fix this as it is very frustrating.
The problem is the acrylic gear that runs directly off the motor. The threads on it are small, so it easily gets stripped. The engine can grab it better in reverse, since that side of the gears isn't rounded off. That gear needs to be replaced. I'm looking for a replacement short of exchanging it for a new one at target. This post looks promising: Link
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Have you regularly oiled the machine.???
If you dont the shedded paper pieces and paper dust generated in the shredding process will start to clog-up the cutting teeth( oiling helps clean this out ! ) ...if you dont do this then the cutting machanism gets harder and harder for the motor to turn, the number of sheets that can be shredded goes down..the motor overheats and the thermal protection kicks in stopping you from using the machine until the motor cools down. In extreme cases if the machine is consistently run without being oiled and the machine is constantly being jammed you can blow the PCB inside the machine. When this happens obviosly the only remedy is to replace the PCB.
You can contact ROYAL at 1-800-524-0799 for parts assistance.
OK first...15 sheets is absolute maximum; ie 1 more sheet and it dies!!
Manufacturers always rate machine to their "maximum". With shredders if you want longevity and the fewest jams it would be recommended that you run the machine at about 50% capacity.
Its pretty simle really..start with 1 sheet then 2 sheets and keep going until you hear the motor starting to "labour"....you shouldn't run much more than that.
Think of it like your car...it will do 100 mph...you know what it sounds like at that speed..engine going flat-out etc, etc...how long would your car last if you always drove it "flat-out"??? How many repair bills would you have..."or" if you drove your car at 50 ~60 mph its a lot easier on the car, lasts longer and with routine maintenance will have fewer breakdowns and repairs.
Now...routine maintenance on your shredder.....the 150mx is a cross-cut shredder; ALL cross-cut shredders should be "oiled" regularly...has your's ever been oiled????. Its a simple process...you get a bottle of "shredder" oil and pour some across the cutting blades to provide librication and help clear away the tiny pices generated in the shredding process. How frequently??? How much do you shred?? The more you shred the more you will need to oil it. The Royal shredder is a consumer machine designed for the home or home office use; for occassional shredding.
All x-cut shredders should be oiled. Buy some shredder oil ( this is a lightweight oil ) from your local store then pour some of the oil across the cutting blades where you insert the paper. After putting the oil in run the machine in reverse...this will help get the oil all thro the cutting mechanism. Then start shredding 1, then 2, then 3 etc, etc sheets at a time...when you hear the motor starting to "labour" to take the sheets thro'..then you have just about reached the point where "thats its maximum". You should occassionaly shred a sheet of paper with a bead of oil on it ( in an "S" pattern) to help keep the mechanism lubricated. Running the machine at about no more than 75% of its maximum capacity and regular oiling will prolong the machines life.
Try running the machine in reverse and putting some shredder oil onto the cutting blades to loosen things up. Then try running the machine in the forward direction but hold the paper in the eyes but dont let it go into the shredding blades...see if it runs forward.!
If it will do this then slowly try paper 1 sheet at a time..but put some shredder oil onto the sheets of paper you are shredding.
If the overload light still comes on without even letting you shred 1 sheet of paper then you likely have another problem...maybe the motor or pcb..you can contact Royal at 1-800-524-0799 for parts assistance.
Should not have a problem with 1 sheet....so...have you ever "oiled" the machine.????? Pour some shredder oild inside to lubricate the cutting blades and try to run the machine in "reverse" for 20 secs or so...then put some oil onto a sheet of paper and try shredding the sheet of paper.
Look into the machine as you try and shredding a single sheet of paper. Are the cutters rotating? If not then it could be that your machine has a damaged drive gear. The motor will still spin but will not have gear teeth to engage. It's time to call a tech in. If they are turning, you may have something blocking the paper path.
Pour some shredder oil in the throat where you normally insert the paper...put some shredder oil directly onto 1 sheet of paper and try shredding 1 sheet. If it wont even shred 1 sheet I would ask is the shredder running???
Try pouring some shredder oil into the throat where you normally insert the paper and run the machine in reverse.Put machine back into ready condition.
Put a piece of paper in the throat just enough so the machine should run but not all the way in so that the cutting mechanism catches the paper...all you want to do is make the machine run forwards but not actually be feeding in any paper.
If it wont even run in the forward direction you may have a pcb prob...give Royal a call at 1-800-524-0799 for parts assistance.