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unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release if that doesnt work it is an internal fault which would require repairs or exchange in your case
1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness is full seated in its connector on the dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver assembly
-If the unit is still clicking/banging with a new lifter replace the tray
-If the unit is still clicking/banging with a new lifter and tray see step 5
5 Replace the dc controller PCA.
Hi, this error message usually caused by jammed papers or foreign objects inside your printer. To resolve this issue, please try the following steps. 1. Turn off the printer.2. Open the scanner unit.3. Check for any jammed papers or foreign objects then remove it.4. Check the ink cartridges and lids if push down fully.5. Close the scanner unit.6. Turn on the printer.
If the same error reappears, try the following. 1. Turn off the printer.2. Open the scanner unit.3. Remove all the ink cartridges.4. Turn on the printer >> your printer will display install ink cartridges.5. Install all the ink cartridges, make sure it clicks into place and also the lids should be push down fully.5. Close the scanner unit.6. Press the Start or OK button to charge the cartridges. If the issue persists, your unit will require service. Please contact Epson so they can check if your printer is still under warranty or ask them for the nearest service center in your area.
Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Laser Unit for correct installation. Is the Laser Unit correctly installed? Go to step 3. Reinstall the Laser Unit. Go to step 2. 2 Cycle the power. Does the error still occur? Go to step 3. Complete. 3 Check the wiring harness connectors P/J40, P/J41, P/J411, and P/J412 between the MCU Board and the Laser Unit. Are the connectors securely connected? Go to step 5 Reconnect the connectors. Go to step 4. 4 Cycle the power. Does the error still occur? Go to step 5. Complete. 5 Replace the Laser Unit (page 8-31). Does the error still occur? Replace the MCU Board (page 8-59). Complete.
The Ox error you are describing is an issue being seen in quite a few hp printers. The only known fix is to try is while the printer is turned on unplug from power source. Unplug the power cord from the back of the unit as well and hold the power button down for 5 seconds to drain any remaining power the printer may be hanging on to. Wait another 30 seconds and plug the cord into the unit first and then directly into the wall - not a surge protector or power strip.
After you have plugged it back in if the error message comes back up then it is a fatal error within the printer. Call hp and see if they have any upgrade units available - usually refurbished but they come with a 1 yr warranty and are significantly cheaper than buying a new unit from the store. They will also take your unit and pay to have it returned to go to an environmental recycling facility.
The e-5 error message is caused by overheating. I had the same error messager a few months ago. The problem was the air vent on the left side of the unit was clogged with fuzz from the carpet and dust which had accumulated over a two year period. To fix the problem use a vacuum hose with a brush and try to get the bristles underneath the plastic grill and vacuum the metal radiator type unit underneath the plastic. When the air vent is cleaned the unit will resume normal operation. I had to (finally) unplug the unit and take it outside and clean the vent with a waterhose to get all of the gunk out. I also purchased a sheet of charcoal filter (a few dollars) and velcro and put my own makeshift filter on the outside of the housing over the air vent on the left side.