Question about HP Officejet 6310 All-In-One InkJet Printer

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Lines appear when making a copy using document feeder tray

HP Officejet 6310 All-in-One:Lines appear on copies when making a copy using the document feeder tray. The lines do not appear when making a copy off the glass. Thanks.

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  • kenneth graham Jan 22, 2009

    Fixed it perfectly. There was a tiny black spot on one of the rollers. Thanks; I appreciate you.

  • jonjon62 Jan 26, 2009

    I have the same problem with vertical lines but did not see the inch of glass under the assembly housing. I cleaned the white plastic but still have a line.


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If the lines are vertical (in the direction the ADF feeds, 11in long for 8 1/2 by 11) You can try cleaning the glass the scanner uses when it's using the document feeder. Pull up the top left part of the printer where the documents feed, there's a little rib in the middle of the side to help you do this, then simply pull up the assembly underneath with all the rollers in it, you should see about an inch of glass underneath and a centimeter long strip of white plastic on the assembly (this serves as the white background when feeding slimmer papers) Clean them both. I'd recomend any glass cleaner, just don't spray it in there, spray it onto a cloth.

Posted on Jan 19, 2009

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  • isk5 Feb 15, 2011

    Not only helpful, but really saved the day! My printer is as good as new now, thank you so much for your detailed post. Phoned HP customer service earlier today, and talked to our retailer/ technician too, and none of them would be so generous as to give me this simple piece of advice. All they had to say is your printer is finished, repairs will cost too much, just think of buying a new one. Just checking with HP what the problem was would have cost us 30 US$ and two long return trips to their next service center, some 20 kms away: the plan was to leave the printer there for 2-3 days, pay the 30$, get a price offer for the fixing (another 50 $ at least) and come back to pick it up whether they fix it or not. So we really appreciate your help :-) It saved us precious time, money and nerves. Thanks again. All the best.

  • BCYC Apr 21, 2011

    If by resetting the printer does not remove the vertical line, try the following:

    Clean the "scanner" portion of the printer, not just the large screen under the cover when you are using manual photocopying. If you are getting vertical lines only when you use the autofeed to photocopy or faxing, then it could be due to the "hidden" scanner portion of the screen. You will noticed that when you use the autofeed to photocopy, the "scanning" of the document does not occur in the "big screen/glass" portion of the printer(underneath the photocopy cover). The document is actually "scanned" to the left of the big screen. To the left of the screen cover, lift up/open the smaller cover towards the left, then lift or pull up the unit under this smaller cover. It is like you are removing a jammed paper. Now, you will see about a 2" width of the glass screen underneath - this screen is the same piece of glass that's under the big cover. You have to "pull up" towards the left to gain access to the 2" section of the screen under these two contraptions on the left side of the printer. Clean that 2" glass area, where the document is actually being scanned. This may remove the vertical lines.

    In my case, after resetting my printer many times, I finally realized that the vertical lines only occure when I use the autofeed. And the autofeed does not use the "big screen" underneath the photocopy cover. Therefore, in my case, I cleaned the scanner section of the screen and the rollers under the smaller covers to the left of the large screen cover.

    Good luck. It worked for me.

  • T St. Clair Jul 24, 2011

    I can not open the second part to get to the scanner glass??


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