Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

Lines appear when making a copy using document feeder tray

HP Officejet 6310 All-in-One:Lines appear on copies when making a copy using the document feeder tray. The lines do not appear when making a copy off the glass. Thanks.

Posted by on

  • kenneth graham Jan 22, 2009

    Fixed it perfectly. There was a tiny black spot on one of the rollers. Thanks; I appreciate you.

  • jonjon62 Jan 26, 2009

    I have the same problem with vertical lines but did not see the inch of glass under the assembly housing. I cleaned the white plastic but still have a line.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 1 Answer

If the lines are vertical (in the direction the ADF feeds, 11in long for 8 1/2 by 11) You can try cleaning the glass the scanner uses when it's using the document feeder. Pull up the top left part of the printer where the documents feed, there's a little rib in the middle of the side to help you do this, then simply pull up the assembly underneath with all the rollers in it, you should see about an inch of glass underneath and a centimeter long strip of white plastic on the assembly (this serves as the white background when feeding slimmer papers) Clean them both. I'd recomend any glass cleaner, just don't spray it in there, spray it onto a cloth.

Posted on Jan 19, 2009

  • 1 more comment 
  • isk5 Feb 15, 2011

    Not only helpful, but really saved the day! My printer is as good as new now, thank you so much for your detailed post. Phoned HP customer service earlier today, and talked to our retailer/ technician too, and none of them would be so generous as to give me this simple piece of advice. All they had to say is your printer is finished, repairs will cost too much, just think of buying a new one. Just checking with HP what the problem was would have cost us 30 US$ and two long return trips to their next service center, some 20 kms away: the plan was to leave the printer there for 2-3 days, pay the 30$, get a price offer for the fixing (another 50 $ at least) and come back to pick it up whether they fix it or not. So we really appreciate your help :-) It saved us precious time, money and nerves. Thanks again. All the best.
    Isk

  • BCYC Apr 21, 2011

    If by resetting the printer does not remove the vertical line, try the following:

    Clean the "scanner" portion of the printer, not just the large screen under the cover when you are using manual photocopying. If you are getting vertical lines only when you use the autofeed to photocopy or faxing, then it could be due to the "hidden" scanner portion of the screen. You will noticed that when you use the autofeed to photocopy, the "scanning" of the document does not occur in the "big screen/glass" portion of the printer(underneath the photocopy cover). The document is actually "scanned" to the left of the big screen. To the left of the screen cover, lift up/open the smaller cover towards the left, then lift or pull up the unit under this smaller cover. It is like you are removing a jammed paper. Now, you will see about a 2" width of the glass screen underneath - this screen is the same piece of glass that's under the big cover. You have to "pull up" towards the left to gain access to the 2" section of the screen under these two contraptions on the left side of the printer. Clean that 2" glass area, where the document is actually being scanned. This may remove the vertical lines.

    In my case, after resetting my printer many times, I finally realized that the vertical lines only occure when I use the autofeed. And the autofeed does not use the "big screen" underneath the photocopy cover. Therefore, in my case, I cleaned the scanner section of the screen and the rollers under the smaller covers to the left of the large screen cover.

    Good luck. It worked for me.

  • T St. Clair Jul 24, 2011

    I can not open the second part to get to the scanner glass??

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I am getting a black line on scanned documents of my HP Officejet 6310 All-in-One Thanks


It would require you to open scanner and clean scanning head unfortunately.

Aug 02, 2015 | HP Office Equipment & Supplies

2 Answers

How do I copy from document feeder?


Dear Flaim
pl. do load documents on the adf tray.face upward and the press copy or start. it will do
thanks.

Apr 02, 2015 | HP Officejet 5740 Wireless e-All-in-One...

1 Answer

When copying, vertical lines appear on copy not the ink cartridge, they are new


clean the scanning glass with a lint free cloth as well as the glass from your top document feeder and the rollers in the top feeder. the glass may not look dirty but the scanning bulb is so intense it picks up any little particle of dust lint etc. what ever you do do not spray glass/lens cleaner on the glass, spray it on the cloth.

Mar 29, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Trying to scan a document by feeder or flatbed and getting no response. help!


Are there any error messages when you tried to scan?Are you able to make a copy?if you are unable to make a copy too then the printer scanning mechanism is not working ok

Oct 27, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

When faxing does paper face uup or down


You load the originals print side uo on the document feeder tray or print side down on the glass.
To send a single page fax you can either load the original on document feeder tray or on the glass; to send a multi-page fax you must use the document feeder tray.

The position of the paper is the same either you copy, fax or scan.
All this is clearly explained in the user's manual, that you should read and you can download from HP support pages for you printer:

Aug 09, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Lines appear on each side of page when I copy


Open the document feeder and clean the scanner glass.

Feb 21, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Black lines when you fax and copy


Open up the document feeder and clean the small scanner glass.

Feb 18, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Hp 6310 officejet


Open the document feeder by pulling straight up and look for an obstruction.

Jan 06, 2009 | HP Officejet 6310 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

629 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...