Question about Xerox DocuColor 12 Color Copier

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Docucolor 12 no print color & B/W

Hi, I forgot to mention that both color and B/W prints fine using the glass/copier. However, when I send the print job it doesn't work at all. No print but a blank paper. How would I fix this? Thank you for your help, Keith

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  • howsimple Jan 17, 2009

    O.K. I will wait for your response. Thank you very much! Keith

  • howsimple Jan 17, 2009

    One more thing. I have the EX12 Fiery.

  • howsimple Jan 19, 2009

    I was able to find the problem. It was a loose cable inside the copier. Thanks for your help.

  • oooimstuck May 11, 2010

    OK. That rules out a machine fault. I will get back to you if there is a patch for the fiery. I wouldn't hold your breath for an easy fix however

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The only thing apart from software corruption is that you could try printing a configuration sheet. If this prints then black printing is working. If it won't then print a test page then you need composite patch 1-7QU5B.ps from the xerox "drivers and downloads" site. If none of this works it is a software reload.

Posted on Jan 18, 2009

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