Question about HP OfficeJet 9120 All-In-One InkJet Printer

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PRINTER ON/OFF WHEN TURNING PRINTER ON A MESSAGE HAS COME UP SAYING PRINTER ERROR TURN OFF AND THEN ON, I HAVE TRIED THIS SEVERAL TIMES AND EVEN LEFT IT OFF FOR 24HRS, I HAVE CHECKED PAPER AND REPLACED INK CARTRIDGES BUT NO JOY, HELP PLEASE, CANT SURVIVE WITHOUT THIS WORKING!!!!!!

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Op the ink cartridge protective door located above the ink cartridges. remove both cartridges. look at the white ribbon cable that connects to each cartridge. You will see gold dotted connections. look closely for a small hole in the cable . This hole is caused by the spring that holds the cartrdges in. Sometimes people force the cartridge in puncturing this ribbon cable. It is a poor design by HP . The error code will usually say ink cartridge door not closed. Unfortunately the assembly is fairly difficult to replace and can cost as much as to printer. If you bought new cartridges, buy asimilar unit which uses the same cartridges. Then at least its not a total loss. Scrivitron

Posted on Jun 19, 2007

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