Question about Apple iPhone Smartphone

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My apple iPhone display screen is completly black but the touchscreen is still working Screen was working this morning, now it is not. It has a black screen, I hear calls coming in but touch screen does not work. Help!

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  • Anonymous Feb 01, 2009

    my phone in ringing but the screen is completely black and it wont light up and the screen is not touch sensitive

  • Anonymous Feb 14, 2009

    I was literally using my phone half hour ago and then went to respond to the text received sound and screen was black. not responding, but I can hear calls coming in. It is only a month old...help!

  • iphonechick Feb 26, 2009

    My iphone screen just suddenly turned black. Im unable to press anything, but it still vibrates, receives texts, and calls. I didnt drop it or harm it in any physical way. I cant resent the phone, and plugging it in to the computer doesnt help either. HELP PLEASE!!!

  • Anonymous Apr 09, 2009

    I plugged mine into itunes, backed up and then reset factory settings as I had exactly that problem, works just fine now

  • Anonymous Apr 23, 2009

    THIS WAS NOOOOOOOOOOOOO HELP

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Just hold the power and round button at the same time for about 20seconds. when the little apple comes up repeat the same step. make sure you are getting updates from itunes

Posted on Jan 17, 2009

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Awesome advice!
My screen was totally black with no touch input, or button input. I held down both for 20 seconds and it asked to be plugged into iTunes. I plugged it in and it rebooted. The process took a couple minutes, but was easy enough.

Posted on Feb 20, 2009

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My iphone screen is black, no response from touchscreen or home or lock button. When you call the number there is no voulme but to the caller the phone is ringing. Any suggestions what the problem m


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Iphone touch screen is not working. Restored the phone from backup succesfully, but screen still doesn't work. Phone receives calls, etc., but can't unlock or answer calls because screen doesn't respond to...


Even though the iPhonemag-glass_10x10.gif is a device that is extremely convenient to have, it still can cause frustrations. Specifically, there may be times when the touch screen does not work properly.

There are various problems the iPhone touch screen could encounter. Although there are times when the screen does not work altogether, there are other situations when certain portions of the screen work and others don't. Of course, it is possible that the entire screen works, but is simply slow. Regardless of the exact problem, there are ways to troubleshoot the iPhone to diagnose the real problem.
  1. tep 1 Remove the wiping cloth that came in the small black envelope along with the iPhone. Wipe the smudges or dust off the screen with this cloth. It is best to wipe in a circular motion.
  2. Step 2 Do not put lotion on your hands and do not touch the screen if your hands are wet. Any kind of moisture can affect the way the touchscreen operates. Moisture sometimes slows the response time from the screen to the operating systemmag-glass_10x10.gif.
  3. Step 3 Check for a protective sheet on the screen. If there is some kind of a film or sheet on the touchscreen, the screen is likely not able to react to all of the sensitivities of the touch of a finger as it normally would.
  4. Step 4 If there is an application open and the touchscreen seems to not be working, simply close the application and retry it. A frozen application can usually be closed by pressing and holding on the circular button located just below the touchscreen.
  5. Step 5 Press and hold the home button as well as the reset button on the top of the phone to turn the iPhone off. A red slider will appear. Slide it to the right to turn the phone off. Press again on the "Reset" button on the top to turn the phone back on.
  6. Step 6 Completely reset the iPhone by holding the "Home" button and the "Reset" button for a full 10 seconds until the phone resets and the Apple logo appears on the phone.
    • If you are using the iPhone in cold weather and wearing gloves, the iPhone will not react to the gloves as it will to the touch of a finger.
    • If the touchscreen is dirty, do not run the iPhone under water. Doing this will likely ruin the phone, but even if it doesn't, it will possibly make the phone run slower.

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