Question about Xerox Phaser 6110MFP All-In-One Laser Printer

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Xerox 6110 MFP not picking paper from tray or manual feeder

Hi, had this printer for some time now, generally happy but now having serious paper feed problems.
It's impossible to get paper in from the tray now, the only way to get paper in at the moment is to feed it manually but there is a knack to it and it doesn't always work. very frustrating.
When I slide paper into the manual feed the paper grabs it ok and sucks it in part way and holds it with 2-3 inches sticking out (all ok so far). The problem arises when it's ready to print and tries to take the paper in further, it has 2-3 goes at it and gives up. The only way I have been able to get round this is by waiting for this 2nd step and as it tries to grab the sheet I take hold of the part of the paper tray sticking out and move it up and down rapidly sometimes violently at which point the paper either gets taken in ok (30% of the time) or it stops as before and starts bleeping. Even if it does get 'grabbed' and moves further in it often gets in only 2-3 inches more and then stops unless I keep shaking the paper tray up and down for the entire print. Trouble is I can only do 1 sheet at a time like this and often have to spend 30mins+ on a 2-3 pages doc.
I've looked underneath whilst it's going through this process and I 've noticed that the large central rubber 'picker' which pulls the pages into the machine itself does not rotate anymore. It is a metal/white plastic rod with an 1-2 inch wide central picker in the middle which only has half it's curved 'contact' surface covered in rubber.
I'm at the stage where I'm probably going to open the machine up and try to get to the ends of the rod so that i can see if there are any obvious broken 'gears'/moving parts.
If there is an online service/repair manual for this machine I would appreciate a nod as to where it may be, I've looked at google and haven't seen anything and no-one seems to have a solution to this problem.
Really would appreciate any help with this, my back's killing me!

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  • sharpie2009 Mar 14, 2009

    I have the same problem with paper pickup. I was able to temporarily resolve by loading the paper with a bend (ie setting holders too short so that paper buckles). This seems to force each page into the feed as it is released.

    The problem however now appears to have spread to the rollers at the exit point. They have stopped rotating, meaning that although the paper is being grabbed & printed ok, it can't feed out and jams.

    Is anybody aware if there is a band linking these rollers that may have come loose and if so, how do I access it?


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  • 71 Answers

Sounds like you need the pickup roller & separation pad replaced

Posted on Jan 16, 2009

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