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We have a hp officejet G55. Why can we not get the scanner to work. It use to work and, noe it does not The Printer works.

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  • gthepad Jan 16, 2009

    I took out he white cable so do I need replace the hole cable because at the other end they are all connected togher

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I feel I recived some wrong advise and, feel I should be able to recive my $19.99 back. I talk to Chapli about the problem I was having with my printer. I told him I have a office jet g55 and the scanner does not work. I told him the copier, and the printer do work. He told me that I need to replace the white cable that goes to the scanner, Because it was deffective. He said it would cost about $20.00, and another $40.00 for tech support to walk me through to replace it. So me and a friend who has alot of computer exprencie took the printer apart, and found out that all the cables are togher. I called HP to order the part, and they told me that you can not replace that part that I would need to bye a new printer. Which we did a 6480 model. So all the time that it took to take printer apart and the bad advise I feel I should be able to get my money back. The order department said the tech should have know this and he gave me bad adviser about replacing cable.

Thanks Gary

Posted on Jan 17, 2009

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