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I have the same problem, did you solve it? When I connect my go gear to the pc I can use it and seems to be fully charged, but when I disconnect the USB the device turns off. I tried to press the reset button but it has no effect. Any suggest? Thanks
Quit trying to charge from the computer, cause a lot of them don't put out enough juice to totally charge the nano. Turn the thing off and plug this thing into an AC wall charger for about 8 hours. Then turn the thing on and press the center button and menu button at the same time to reset the thing. Then make sure you got the latest itunes edition and plug your cord into the nano and into the computer. You will be prompted to sync this thing.
In this case wat u can do is on the Mp3 player itself u will see a slide switch which will say Hold/Unhold or Lock/Unlock............ Just make sure it is not Locked or On Hold and then try to charge it......... Good Luck
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
WARNING: this process will erase all songs off the GoGear. Disconnect the GoGear from computer. Turn the GoGear off. Hold in the volume + button. Reconnect the GoGear while holding in the volume + button. Continue holding the volume + button. After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now). Good To Go (Gear)! -Tha Mp3 Doctor
This player shows the "Do not disconnect" message when it is doing something critical such as transferring tracks or updating firmware, which could corrupt the player if disconnected part way through.
The player shows the "OK to disconnect" when it is idle. As the message says, it's ok to disconnect, as the player will not corrupt if disconnected when it is idle.
These messages mean that the player does not need the "Safe to remove" procedure.
It is ok to disconnect part way through charging. Also the player will condition the battery once it is fully charged, so it's ok to leave it charging.
Occassionally batteries can "memorise" when constantly disconnect and reconnected without fully charging and discharging. To help prevent this, fully discharge the player (leave on until dead) and fully charge and condition (leave charging for about 12 hours) every couple of weeks or so.