The connectors don't seem to be connecting properly. Both in th windscreen cradle and the computer cradle I have to press down on the unit before it connects properly. The Green light comes on but it starts shutting down without the pressure. Anyone any ideas??
Send it back its nacked.demand they repair or replace its a common fault they are aware of point them here if they argue dont accept fob offs or their **** service these units are a waste of time there is no easy fix like new mounts or bungs etc
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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It is asking you IF you want to connect it to the computer. There is no problem with that. Every time you connect it to a USB port of a computer you are asked if you want to connect it to the computer. If you want to do so Tap Yes; if you don't, tap No. It will do what YOU ask it to do.
Frequent connections to a computer will ensure that your unit has the latest software updates, map corrections through MapShare.
You need a Tom Tom USB Cradle that will allow you to connect your tom tom to a computer. Assuming you already have one, then just connect the Cradle to a working USB port on the computer, then with the computer turned on, plug your GPS into the cradle. It should come on automatically and ask you "Connect to Computer?" Just press Yes on the GPS screen and your GPS will attempt to talk with your computer. It will automatically download updates for your system software and any mapping corrections made by you of other users. If it does not automatically download updates, then you need to launch Tom Tom Home. Once this launches one of the first screens has a button titled "Update My GPS" Just touch this bitton, or click it with your mouse... and you will be away.
In the box you have a 'desktop' mount. Looks like the windscreen mount without the ******. Also you will have got a mains power lead. Plug the lead into the 'desktop mount' (Left hand side) of the stick up bit. Plug in and put your 910 onto the mount. It will 'Click' into place The green light will shine to show it's charging.
To release the unit from the mount PRESS in the button in the middle of the screen top rim and lift off.
Remember to turn of the power at the socket to stop wasting electricity
The usb part of the desktop mount goes into your pc so you can connect to TomTom home or just plain old 'back it up' It is ok to have power switched on or off when connect to the pc, there is no need to unplug the jackplug.
stevi at the back of your tom tom where your windscreen dock goes there is a small rubber bumper if you look to the right and down you will see the reset button it is a small hole above the dock socket. sandy