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Wires (pins) are burned in the handle connection, usually the top section by the switch, unhook from the metal wand and inspect the connection, look for black sooty looking pin holes or pins, check both sides. This means the pins have burned slightly and now have a loose connection with little or no continuity. Very common, you will need to repair with a wire Kit or have a professional do it. Horrible design flaw been going on for years with these types of vacuums.....ACE
I have had this vacuum for about 3 yrs and nothing but issues with it. It's been in the shop already once and it needs to go again. No power in the power head. A wheel came off of the powerhead too .. keep snapping it back on but it always comes off.
I am disgusted with this vacuum
sounds like there was a loose connection or loose wire that came in contact with another wire. check your cord for small burn holes, also could have shorted out in the hose or the wand. If you are comfortable to disassemble the vacuum i can walk you through the troubleshooting process so we can find out what actually went bad. id start with the cord though. let me know if you have any questions or need more assistance
First, check the red reset button on the power nozzle head. - if it's popped out, push it in. Also, if you have a switch on the handle, make sure you're pressing it while you're vacuuming. if those obvious solutions are already remedied, you may need to check the power outlet on the canister for voltage with a voltmeter while the vacuum is running, and then check your power hose and wand for continuity (checking for a broken wire) while the hose is disconnected from the canister. If all this checks out and the power nozzle still doesn't power on, you may have a bad motor in the power nozzle. If you're good at taking things apart, then it's a simple fix to replace the power nozzle motor.
You do have a clog! trust me. Check the wand and the yoke which is on the brush assembly. its the part that connects with the wand. if thats not it then it has to be in the hose. the only way to get it out of the hose is to take one or both ends off and push a broom stick through it
When you attach the hose to the wands, there is a connection made between the hose electrical receptacle and the cord from the powerhead. On the Kenmore, it is common for the receptacle on the hose to break away from it's seat and slide back into the handle. When this happens, the receptacle is not positioned far enough forward to make the plug-in connection. Look at the end of the hose and check the receptacle and see if it is sitting flush with the plastic opening that it sits in. If it is pushed back, that's your problem. Also check the re-set breaker on the powerhead. If you got something caught in the brush roll, the breaker will have kicked out to protect the motor.
if you have an extension wand, the replacement will cost about $100.00. there is a way to repair both the pwr-cord on the brush assemble and the wand, but it depends on how much damage there is. also you need to check the contacts where the wand connects with the handle,and the prongs on the handle.