Question about Xerox DocuColor 12 Color Copier

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Docucolor 12 no print

Hi, When I send a print job using color or black/white, nothing comes out. There is no error code. I get a blank sheet of paper. Do you know the cause?

Thanks,
Keith

Posted by on

  • howsimple Jan 16, 2009

    Hi, If I copy from the glass, it works. Do you know the problem? Thanks, Keith

  • oooimstuck May 11, 2010

    is it the same when photocopying from the glass?

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  • 54 Answers

If its a print from system to machine do the following
1: check the cables from fiery to machine
2: press clear server in the fiery menu

its not ok
next time mention fiery model

Posted on Jan 21, 2009

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there is black toner built up. when you run black only copy with little toner use, it builds up toner in black developer and motor could not run.
always mix black and color jobs and run alternate, so there is no excesses in any color. or cheaper way how i did without paying color clicks.
i got rid of excess black in following manner.
took 11x17 white sheet, copied as negative (solid black) and ran 30-50 black copies, which drained all excess black and then continued with job.
hope it works for you or get professional help or you will lose motherboard and motor if you just follow instruction as it tells you on error screen... switch off and switch on. do not keep on repeating.

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1 Answer

Error 9-363


NOTE: The problem occurs because of the trickle development system in the machine, making extended lengths of black and white copies / prints does not allow the black developer housing to purge itself of excess waste Toner (Dry Ink) and Developer. There are two solutions for the problem:
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  • Make extended jobs in groups of 100 by making 100 copies / prints of the black and white job, then allowing the machine to cycle down (return to 'Ready') and making the next 100 copies / prints. Continue in this pattern until the entire black and white job is complete.
NOTE: The above solutions are based on jobs using 8.5 x 11 inch paper, single sided, with no more than 28% coverage.

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5 Answers

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9-357.
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But try first to vacuum and clean black toner dispenser.You must vacuum whole path wich is used to transport black toner to developer unit.Then if printing B/W print only, you must print 10 full color sheets every 100 copies.

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