Question about D-Link 802.11g Wireless Router WBR-1310 (WBR1310)

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Phone clarity We have Vonage for our phone service and have consistent problems with calls breaking up and blank periods of time where one side of the call can hear the other side, but the other caller hears nothing. I called Vonage and they suggested that we set up a password for our D Link 1310 wireless router. How do I do that?

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Try manually adjusting your uplink speed in the router.

Posted on Sep 01, 2009

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There is a complete set of instructions on how to do this in the manual for this router on the D-Link website.

Please go to -

www.dlink.com/products/support.asp?pid=474&sec=0#manual

Please download the manual, review the procedure, and feel free to reply with any questions.

Posted on Jan 20, 2009

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Did this connection ever work before? I have a similar setup with Iristel and once in a while it goes down (Hurricane Leslie generated the problem last week).

Check whether the setup works without the Vonage device. This will tell you whether the problem is with your router or the Vonage box. If it works without the Vonage, the problem is in the Vonage box, you may find a good time to call Vonage for support.

I don't know whether the Vonage box (in my Iristel case it's a mediatrix 2 something) has to 'call home' before it lets your router set itself up.

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It should work with the Vonage hooked into the WAN port of the modem, then the router plugged into the router. I had same issue with a Belkin router. Vonage Customer Service will help you at all hours: 1-VONAGE-HELP (1-866-243-4357)
24 hours a day, 7 days a week If you are calling to speak to our technical support team, please make sure you are near the Vonage phone adapter you are calling about and at the location where you intend to use your Vonage service.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks, Joe

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Not Vonage, call who ever is your cable service provider. And if you cant get them on the phone or via WWW, id be getting to the closest office and speak loudly until I got some satisfaction.

Oct 19, 2009 | D-Link Vonage-enabled Wireless Router...

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We are using Vonage for our phone service and have problems with calls breaking up and blank periods of time during conversations where one side can hear the other but the other side hears nothing. I...


ok..
you need to setup the password for the router here are the steps,
go to the computer where the router is connected,click on start,run and type in cmd and hit enter,once you hit enter you will get a black box in that box type in ipconfig and hit enter,once you hit ipconfig you will see a list of results from those results check what is the default gatway the generic default gateway is 192.168.0.1,if it is diffenrent then the setup must have been done in that way now go ahead and pull up internet explorer out here on the address box type in the default gateway without http or www,now it will open up a user name and password page in that box type in user name as admin and leave password blank and hit enter,this will lead you to the dlink page,click on the tab that says tool under tools the first page will show you to configure the password,now there are 2 users one admin and user make sure that you put the same password in both the account so that there is not confusion in the future....hope this works if you are stuck then let me know..
vedhick

below is a screen shot for the screen that you will see where you can setup the password 0cdd4f8.jpg

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3 Answers

My in-laws have vonage telephone service with comcast internet, before they just had at&t with no problems. Now when they are having a telephone conversation the connection seems to cut in and out and...


With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
  • From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
  • -->
  • Reboot all of your devices (Vonage device, any routers and cable / DSL modems). How Do I Restart My Phone Adapter and Network Devices?
  • Ensure that your Vonage device is at least four feet away from any other device.
  • Ensure your Vonage device is in a well ventilated area to keep from overheating.
  • Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
  • Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
  • If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

Home wiring — If you are using home wiring:
  • Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
  • -->
  • Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
  • Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

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