Question about Sony Cyber-Shot DSC-F717 Digital Camera

7 Answers

Black screen I turn on my camera all things come on and I can even play back past photos but the screen will not show the image I want to take apic of it is black can you help me/ Thank you very much.

Posted by on

  • Anonymous Jan 11, 2008

    BLXK SCREEN

  • Anonymous Feb 11, 2008

    I have the same problem as cameragirl

×

Ad

7 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

On October 26, 2007, I also contacted Sony directly at 1-866-703-7669, went through a few troubleshooting steps with the customer support representative over the phone, and there was no problem at all in diagnosing the problem as a CCD malfunction. I was assurred that Sony would take care of the problem free of charge under their recall program. UPS shipping labels were sent out along with all the necessary return authorization paperwork for processing. They were more than helpful and accomodating about the whole process, and my camera is four (4) years old and out of warranty! That's excellent service in my book!! The actual repair time is estimated to be about 7 - 10 days after receiving the shipping label, which is another 5 days. Not bad!!!

Posted on Oct 26, 2007

Ad

Best website EVER !!!!  I called the Sony Number above -
(October 25th,2007)  They were extremly helpfull. They are sending UPS Label and getting my camera repair for FREE !!!
Thank you !

Posted on Oct 25, 2007

Ad

Am I glad I found this site.  My camera started acting up yesterday at my son's football game.  I've had it since 2003.  Some of the links listed above have expired but I went to Sony Service & Repair and they have extended the free fix for another year, thank goodness!  I just had to perform the "test" they require and continue on to request a shipping label.  It was so EASY!  Way to go, SONY!

Posted on Oct 14, 2007

This answered my question as my camera has exhibited the same symptoms. I called the referenced number, got the UPS label and have shipped it back with less than three weeeks before the recall expiration date of October 2, 2007. If I had not read this, I probably would have bought a new camera. You guys saved me at least $300

Posted on Sep 10, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Just what I was looking to hear! Thanks for pointing me in the right direction. I was able to find this on the Sony web site at: http://esupport.sony.com/perl/news-item.pl?news_id=118&mdl=DSCF717 Kept me out of voicemail hell.

Posted on Jul 29, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

This was a great solution! I spoke with Sony at the number you rpovided and they are fixing my camera free of charge!! Thanks so much - Mike.

Posted on Jul 02, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Sergeant:

    An expert that hasĀ over 500 points.

    Champion:

    An expert who has answered 200 questions.

  • Expert
  • 326 Answers

Hi there, please read this: The original service advisory was posted on the Sony Asia Pacific Support site. The Asia Pacific post lists all affected models in a concise format. On the Sony US website, the advisories are only listed on the support pages for each individual product. To see the information for your product, go to this page, enter your model number and click "Search" to find all relevant information. If your product is one of those listed above, you should see a link (probably dated 10/3/2005) under the "Product Alerts" section, titled "Important Notice about your Sony Product." Regardless, in the US, the story is the same (at least it is for all the products we checked): "From October 3, 2005 through October 2, 2007, Sony will repair, free of charge, affected products exhibiting the above-mentioned problem where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling to service to correct this issue." No service forms or mailing addresses are provided on the Sony US site. Rather, owners are instructed to contact the Sony Customer Information Services Center for further assistance at 1-866-703-7669. For your easy reference, here is a link to the original IR news story on the Sony advisory, as well as one to the expanded Sony advisory IR news story. very important: http://www.imaging-resource.com/NEWS/112...

Posted on Jun 19, 2007

  • Arpad Kothai
    Arpad Kothai Jul 02, 2007

    Hello,

    what is the problem?
    You should get a free repair from Sony for this kind of error.
    Please check this link: http://www.imaging-resource.com/badccds....

    Best regards,
    Arpi

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Canon Power Shot A560-My camera will allow me to see images when recording video, but I cannot see images when I want to take a picture. The screen is completely black. Not sure what happened. It has...


Sounds like you just accidentally pressed the DISP or DISPLAY button on the back of your camera. This turns the screen on and off in photo mode to save batteries (you'd then use the optical viewfinder in its place). Just press the button one more time with the camera turned on.

Jun 17, 2011 | Canon PowerShot A560 Digital Camera

1 Answer

Black screen no image showing


black screen blur image showing cannot see subject to be photographed when camera power on,if press to take photo nothing shows, just black screen. it was fine one minute then nothing the next. battery is fully charged, memory card ok.

May 24, 2010 | Olympus FE-230 Digital Camera

1 Answer

Hi, I have a Canon IXUS 95IS camera.. For some reason, when I attempt to take a photo, the LCD screen isn't displaying what is actually in view? In movie mode it comes up on the screen but when i flick it...


Ah yes! you have pressed the display button. Turn the camera on and you see the icons in the display, look for the Disp button and press it, the display will cycle through its modes icons, black, image and icons.

Jan 22, 2010 | Cameras

1 Answer

Display screen no longer works while taking pictures


Sounds like they accidentally pressed the DISP or DISPLAY button on the back of the camera. This manually turns the screen on and off to save batteries. You would then use the optical viewfinder in its place. To turn the screen back on, just press the DISP button one more time with the camera turned on.

Aug 01, 2009 | Canon PowerShot A630 Digital Camera

1 Answer

I can view the images taken, but when I try to take an image the LCD screen does not show the image, screen is black


hey my camera just did the same thing, have you tried replacing the batteries - i thought it couldnt be the batteries because the playback screen still showeed up just not the one to take photos but i just put in newly recharged ones and it can take pics again so maybe try that :)

Apr 22, 2009 | Fuji Finepix S6500FD Digital Camera

2 Answers

Canon powershot a520 problem


Try to see if you can connect the cable to a TV and see if it will do the same thing.

Example: camera - cable plug - to Input of TV.

Jul 23, 2008 | Canon PowerShot A520 Digital Camera

1 Answer

Problem


Two things to try...
A) If you have a card with some photo's on it then put it in the camera... Will the camera display the photos from the card in view/play mode? If so then the screen is working but the sensor in the camera may have died (the but that captures the image).
B) Try taking a picture with the camera (go through the steps to take one even though you can't see anything on the screen). Then put the memory card in a reader or a friends camera and see if the picture did get taken. If so then the sensor is still okay and the fault may be with the display.

If the display will show images from the memory card but doesn't show anything when in picture-taking mode but the camera does take pictures then the camera has a fault that isn't either the sensor or the LCD. It could then be an electronic failure or a problem with the mode selection switch.

Hope this helps to figure it out.

Cheers,
TS

Jan 04, 2008 | Panasonic Lumix DMC-LZ3 Digital Camera

2 Answers

Black screen


This sounds like it might be a defective CCD imager. If so, Canon should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check the following two links for more info:

http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110, IXUS V2/300/400/430/500, IXY Digital 200a/300a/400/450/500

Dec 25, 2007 | Canon PowerShot SD100 / IXUS II Digital...

1 Answer

Camera showing/taking distorted images


According to many respected sources with far more expertise than myself, the symptoms you are describing also fall within the realm of Canon CCD failure. In Canon's Service Notice: CCD Image Sensor Advisory, they outline the most common symptoms (distorted images, LCD showing only a black screen, etc.). They have conveniently limited the description to the bare minimum. More symptoms of the failing CCD include: pictures appearing on LCD show up with severe color variations (pink-purplish or green tint), colored "streaks" or "lines" throughout pictures, and wavy distortions in image. Most of these symptoms include the color variations, but not always. The lines or waves can appear in any direction and with varying degrees of severity. Some LCDs do not go black, but turn totally purple. Here is a link to a very informative article that should clear up any questions you might have.
Digital Camera Repair Blog

If nothing else, call the Canon Customer Support Center at 1-800-828-4040. They will ask questions to identify whether or not you are having the same symptoms as described in the Product Advisory. I have been through this twice, and both times they were very nice and very helpful. Even if you don't qualify for the free repair, it didn't cost a thing to find out.
I hope this has been helpful.

Nov 20, 2007 | Canon PowerShot S1 IS Digital Camera

2 Answers

Lec screen flashing black areas when pictures are played back


Flashig areas show HIGH KEY or HIGHLIGHTS in image, these areas indicate where exposure compensation can be made. They also change to normal function on first magnification point.

Check the manual on highlights also good reading in the histogram section and you will start to understand about contrast and exposure.
Have FUN.

GORDO

Sep 07, 2007 | Nikon D40x Digital Camera

Not finding what you are looking for?
Sony Cyber-Shot DSC-F717 Digital Camera Logo

137 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

james laughton
james laughton

Level 3 Expert

2192 Answers

JonSnell Electronic
JonSnell Electronic

Level 3 Expert

27849 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...