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I have a magic jack and can not recive calls. They get a busy signal. I have tried making all the corrections listed in their trouble shooting. There is no telephone or email contact that I can find and when i click on their live help I do not get any help just a list which I have already tried Can any one help How can I really contact magicjack.

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  • JamesApperso Mar 03, 2009

    "About 90% of the time" ... when people try to call me, they get a busy signal instead (but I'm not on the phone). And "about 60% of the time" ... when I try to call other people ... it eventually stops ringing ... but there's no one on the other end; I just get silence.
    Later on, I usually find out that the call went through, and they were talking to me ... but I couldn't hear them.
    What's even more strange is that the Magic worked "pretty good" ... "for the most part" ... until the 31st day that I had it up and running. Also .. the sound quality is very inconstant; ranging from "pretty good" -to- "can't tell what they other person is saying".
    Also ... if you suffer ANY interruption to your internet signal .. the Magic Jack will stop working entirely until you reset it; but you won't get any message telling you that there is a problem like that; so you can go for days thinking that no one was trying to call you, even if they were.


  • Anonymous Apr 01, 2009

    I HAVE A MAGIC JACK I TURN OFF THE COMPUTER AND IT STOPWORKING AND ITRIEDEVERY THINGTOFIX IT

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6 Suggested Answers

Benimur
  • 6966 Answers

SOURCE: md 760 series cordless telephone system

Hi,

Try unplugging all telephone (including the base unit), then try to call the number again. If there is still a busy signal, then the problem is with your telephone line/connection and you need to call your phone provider. On the other hand if the number rings, then chances are that base unit is defective (or one of your other phones physically connected to the tel line.).

To verify that it is the base unit or one of the other wired telephones,  reconnect them one by one and determine which of them will cause the busy signal. Problems like this can be caused by a power surge, near lightning strike or a simple component failure.

If it is the base unit, it is very likely an electronic problem and therefore would require familiarity with components and circuitry diagnosis, soldering and use of a DVM. Perhaps your best bet would be to seek the services of a qualified phone technician.

Hope this be of some help/idea. Post back how things turned up or should you need additional information.

Good luck and kind regards.

Posted on Nov 02, 2007

  • 168 Answers

SOURCE: not happy at all

go online to renew it. How much stuff is running on the computer? it need processing power to run, most computer have way to much junk running but no being used on there computers. Did you take it on an other computer? If it works better on an other computer get a older computer just to run Magic Jack Also you need bandwidth if you in an area that a lot of people are online the sometime you usable bandwidth is smaller and can couse bad sounding and drop calls try in an other location or at a different time. Hope it can help

Posted on Mar 06, 2009

  • 1 Answer

SOURCE: When I registered my magicjack, I gave my home

live chat is no help, best solution is to get them to send you another unit, or go to best buy, buy a unit and return your old one and tell them it didnt work. you will have to choose a new number and stick with one email and password when it comes to magicjack or your are going to be stuck in "no solution" loop.

Posted on Apr 19, 2009

  • 1 Answer

SOURCE: no dial tone/ others trying to call get busy signal

Turns out that it was a wiring issue and not the phine.

Posted on Jun 20, 2009

  • 1 Answer

SOURCE: Magic Jack Phone System...

I haven't had any problems with my MJ, but that, I think, is because I port forwarded MJ. That's what seems to be your problem. You need to port forward your MJ into your firewall/router. If you don't think you have a firewall and/or router, your a noob. All pc have a firewall, at least. Windows has a firewall. If you get your internet connection is from broadband then you most likely have a router with a firewall. Some routers are buit into the broadband modem. Figure out what kind/name your firewall, router, modem is, and go to www.portforward.com. Click on the routers model number, then click on MagicJack. If you just have a firewall, and no router, they have a page just for firewalls. If your not sure what you have then click the "Start Here" link on their first page.

Posted on Jun 28, 2009

blair3b
  • 7 Answers

SOURCE: No matter what phone I use, my magic jack wont ring!

Seems like alot of discussion around on getting phones to ring.

I think the interesting scenario here is when people want to be able to connect the MJ to house wiring to have phones connected remotely work normally (call/ring).

First, it is important to have phones which have REN's (Ringer Equivalence Number) be as small as possible (usually the REN can be found on the phone or in its technical specifications).


I started with MJ connected to my home wiring (ie connect MJ to a wall phone socket hoping to have a phone elsewhere in the house work normally). I was using a TRU8885 with 2handsets (is AC powered) - the REN on this phone is a paltry .08 . I could call normally, but not get a ring.

I had an old computer with USB ver 1.0, so I first got a cheap USB 2.0 card which I installed which did not fix the problem - it is reasonable to assume these cards have sufficient power.

I tested the phone directly attached to the MJ (4ft phone cable) and it rang. I tested likewise with a 20ft cable and it worked. I reconnected to my house network and it did not work with the phone attached to phone jack at my desk. icon_sad.gif

I traced the lines in my basement (I was already disconnected from outside landline connection) contemplating eliminating unnecessary wiring and lo and behold I discovered in a corner of my basement that an old bell-ringer phone was connected to my house network! When I disconnected this phone (and the obvious voltage load associated with it), my phone rang perfectly.

Here's my conclusion:
1. use a phone with lowest possible REN (less than 1 certainly, closer to .1 desireable).
2. don't worry about powered hubs if already connected to computer's USB since it is likely sufficiently powered.
3. don't get into power boosting phone systems (see #1)
4. eliminate high-REN other devices from phone network
5. run a test of of phone direct connected to MJ - if this doesn't work, likely your phone is not AC powered or is too high a REN.

Posted on Sep 13, 2009

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1 Answer

How do I access to my magicjack number (239) 205-4793. My name is Socorro Giacoman. E-mail: giaco11@aol.com


Recommend contacting customer support for a fast resolution to your issue: http://www.magicjack.com/index.html?utm_source=google&utm_medium=cpc&utm_term={keyword_text}&mkwid=s0oEqngPJ_dc&pcrid=54294996729&plc=&pkw=magic%20jack%20customer%20service&pmt=e&cvosrc=ppc.google.magic%20jack%20customer%20service&utm_campaign=Branded+-+Exact&utm_adgroup=Magic+Jack+Customer+Service&gclid=Cj0KEQiA1NWnBRDchObfnYrbo78BEiQA-2jqBbxMBi_AvBczHuoy1NP0_h7PP13QA9mnndS4kWtvBQUaAgaf8P8HAQ

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My mother has a magickack phoneline. When ever she calls me (on my landline) I hear loud beeping as if she is hitting the keypad. She doesn't hear this. I do not experience this with any other incomi


Magcjack says "If you are getting a fast busy on your incoming calls, please make sure that your telephone is not an old style rotary telephone. These telephones require a higher electrical throughput and will not work with the magicJack."

Sep 16, 2014 | magicjack.com

1 Answer

When magic jack answers it has dead air


There are no frequently asked questions on this subject at magicjack.com. But you can contact their online customer support staff by using browsing to this webpage

International VoIP Phone Service Customer Care Support magicJack

and clicking on the "live help" button to talk to someone about your problem.

Jul 16, 2014 | magicjack.com

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How do I install my magic jack usb dongle and get it to work on my MS Surface running 8.1 RT


Your Magic Jack won't work on MS Surface with RT because Magic Jack is made to run on Windows. If you had Windows Pro 8.1 then it wouldn't be a problem. What you can do is install your Magic Jack to another computer. While you are away, you can remotely connect and control that computer (assuming you leave it on) with an App called Remote Desktop. This will let you hear the sound and use your mic from your tablet to make those calls. Good Luck.

Jan 02, 2014 | Websites

1 Answer

Magicjack problems


No outgoing calls, ok incoming calls.
If your magicJack does not read "Enter Number Here To Call" please contact Tech Chat for additional trouble shooting help.

International VoIP Phone Service Customer Care Support magicJack

Dec 26, 2013 | magicjack.com

1 Answer

Magic jack installation


You should clean your computer from the effects of programs and browsers and then close the device and then open a new site of the new browser

Nov 12, 2013 | Websites

1 Answer

My magic jack has suddenly lost its audio


If you are experiencing an issue with your audio or sound:



NOTE: Make sure that the volume is not turned off on your magicJack and/or telephone.



Please try connecting your magicJack to a different USB port and try again




If that does not work:




Please try using a different phone with your magicJack




If that does not work:




Please turn of your modem and router (if you are using one) for 3 minutes.



Then turn them back on again.



Now unplug your magicJack, wait 30 seconds, and plug it back in.



After it starts up again, try to make a phone call

Jan 06, 2013 | Websites

2 Answers

I installed Magicjack on my Samsung Galaxy 3 and it was working no problem. Now I get magic jack network error 20 and it wont work.


The website you are trying to logon to is blocking access or you have installed anti-virus software. If your magicJack reads "Error 20", please make sure that you have allowed exceptions on your Firewall/Antivirus for magicJack. For fixes go to this page
What Is Voice Over IP Frequently Asked Questions magicJack
and put in error 20 in the search box and press enter. You can download the pdf file which has the solutions for the most common Firewall/Antivirus programs.
It is 86kb long, so is too long to reproduce here.

Oct 30, 2012 | magicjack.com Websites

2 Answers

Get the error message insert your majicjack to make calls


Is it a old magic or new magicjack plus.

Sep 05, 2012 | magicjack.com

1 Answer

Fax magicjack


  1. Operating Systems
    • As of 2010, the Magic Jack works well with Windows XP and Vista machines. Windows 7 has reported problems listed on their Microsoft Answers forum.
    Do Not Support
    • According to the Magic Jack company website they "...do not officially support using faxing with Magic Jack."

    Testing the Fax
    • Test your fax machine with Magic Jack by turning off the error correction on the machine and using the slowest speed available. If successful at that speed, increase the speed and check if it continues to work.

Read more: Does Magic Jack Support Faxing? ' eHow.com http://www.ehow.com/facts_7148239_magic-jack-support-faxing_.html#ixzz1tntAK093

May 02, 2012 | magicjack.com

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