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Try unplugging all telephone (including the base unit), then try to call the number again. If there is still a busy signal, then the problem is with your telephone line/connection and you need to call your phone provider. On the other hand if the number rings, then chances are that base unit is defective (or one of your other phones physically connected to the tel line.).
To verify that it is the base unit or one of the other wired telephones, reconnect them one by one and determine which of them will cause the busy signal. Problems like this can be caused by a power surge, near lightning strike or a simple component failure.
If it is the base unit, it is very likely an electronic problem and therefore would require familiarity with components and circuitry diagnosis, soldering and use of a DVM. Perhaps your best bet would be to seek the services of a qualified phone technician.
Hope this be of some help/idea. Post back how things turned up or should you need additional information.
Good luck and kind regards.
Posted on Nov 02, 2007
SOURCE: not happy at all
go online to renew it. How much stuff is running on the computer? it need processing power to run, most computer have way to much junk running but no being used on there computers. Did you take it on an other computer? If it works better on an other computer get a older computer just to run Magic Jack Also you need bandwidth if you in an area that a lot of people are online the sometime you usable bandwidth is smaller and can couse bad sounding and drop calls try in an other location or at a different time. Hope it can help
Posted on Mar 06, 2009
live chat is no help, best solution is to get them to send you another unit, or go to best buy, buy a unit and return your old one and tell them it didnt work. you will have to choose a new number and stick with one email and password when it comes to magicjack or your are going to be stuck in "no solution" loop.
Posted on Apr 19, 2009
SOURCE: Magic Jack Phone System...
I haven't had any problems with my MJ, but that, I think, is because I port forwarded MJ. That's what seems to be your problem. You need to port forward your MJ into your firewall/router. If you don't think you have a firewall and/or router, your a noob. All pc have a firewall, at least. Windows has a firewall. If you get your internet connection is from broadband then you most likely have a router with a firewall. Some routers are buit into the broadband modem. Figure out what kind/name your firewall, router, modem is, and go to www.portforward.com. Click on the routers model number, then click on MagicJack. If you just have a firewall, and no router, they have a page just for firewalls. If your not sure what you have then click the "Start Here" link on their first page.
Posted on Jun 28, 2009
Seems like alot of discussion around on getting phones to ring.
I think the interesting scenario here is when people want to be able to connect the MJ to house wiring to have phones connected remotely work normally (call/ring).
First, it is important to have phones which have REN's (Ringer Equivalence Number) be as small as possible (usually the REN can be found on the phone or in its technical specifications).
I started with MJ connected to my home wiring (ie connect MJ to a wall phone socket hoping to have a phone elsewhere in the house work normally). I was using a TRU8885 with 2handsets (is AC powered) - the REN on this phone is a paltry .08 . I could call normally, but not get a ring.
I had an old computer with USB ver 1.0, so I first got a cheap USB 2.0 card which I installed which did not fix the problem - it is reasonable to assume these cards have sufficient power.
I tested the phone directly attached to the MJ (4ft phone cable) and it rang. I tested likewise with a 20ft cable and it worked. I reconnected to my house network and it did not work with the phone attached to phone jack at my desk.
I traced the lines in my basement (I was already disconnected from outside landline connection) contemplating eliminating unnecessary wiring and lo and behold I discovered in a corner of my basement that an old bell-ringer phone was connected to my house network! When I disconnected this phone (and the obvious voltage load associated with it), my phone rang perfectly.
Here's my conclusion:
1. use a phone with lowest possible REN (less than 1 certainly, closer to .1 desireable).
2. don't worry about powered hubs if already connected to computer's USB since it is likely sufficiently powered.
3. don't get into power boosting phone systems (see #1)
4. eliminate high-REN other devices from phone network
5. run a test of of phone direct connected to MJ - if this doesn't work, likely your phone is not AC powered or is too high a REN.
Posted on Sep 13, 2009
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