Question about Brother IntelliFAX 2800 Laser Fax

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Black Smudge of ink along top edge paper Brother Intelifax 2800

I changed the ink cartridge and now I get a black smudge of ink along the top of the paper using our Brother intelifax 2800.

I tried a new cartridge, same thing.

I put back the old cartridge, same thing.

No smudge before changing cartridge.

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Try cleaning the grid on the drum unit otherwise there could be some thing on the fuser preasure roller.

Posted on Jan 16, 2009

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Very nice trouble shooting. The image defect you describe point to the OPC or drum unit this is essentially the toner cart. In your case black. Measureing the distance between repetitive defects is a sure way of diagnosing problems such as yours. Again nice work.

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After paper jam, prints total smudge on Intellifax 2800...please


This is the test to determine toner/drum or fuser issue.
Print a test page
When you hear the paper feed into the machine open the top to stop the machine
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Its probably a defective toner. If the film on the toner drum is scratched it can cause toner to stick to the drum everytime it spins causing the constant marks.

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Hmm... This sounds like it is a toner problem. If your roller is getting too much toner then it just globs it onto the paper even though the drum is not asking for it. Are you using a new toner cartridge or a re-filled one? Is it from Brother or a 3rd party? I suggest you remove the toner cartridge and check inside the printer. Clean any spilled toner. Check the toner cartridge for leaks .. give it a good shake and see if it is leaking. If you have another toner cartridge, you can replace it to test. You may need to pint a few pages to see a change. Another test could be to print a few (2-5) "BLANK" pages. The printer should not be depositing any toner. If no smudge or the smudge stays the same, then the toner cartridge is the likely problem. If the smudge is there, but gets smaller, then clean your printer.

Good luck!

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Pease check:
thet consumables is originals,
drum cartridge is not damaged
transfer belt is clean and not damaged.

you may have problem there, but if not you can try update firmware, maybe its a firmware problem.

first check consumables and if possible try changing them

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Ink getting onto the paper when it should not is usually a sign the waste ink tank need cleaning out. Go to www, fixyourownprinter,com for a deeper insight. Also the Canons own Tech Support team

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