Question about Dell Dimension 3000 PC Desktop
My dell dimension 3000 has a blank screen when the computer is turned on. When first turned on it will show the dell logo and the windows logo but then after that only shows a blank screen with the pointer of the mouse on it. How can I fix the problem so that I am able to use my computer again. I would like to be able to keep everything that is already on the computer. Thanks!!
When you get the Dell splash screen press the F2 key to get into setup. Use the arrow keys to go down to Drive Configuration and press enter. Go down to Primary Master Drive and press enter. Is the Hard Drive listed there? If not, that is your problem. Press Escape then use arrows to go down to Memory Information and press Enter. Is all of your Memory listed? If not, that could be the problem. Press "esc" to get out of setup. If the Computer does not freeze while in setup I would suspect the Hard Drive is bad. Is the Pointer responding to Mouse movement or does it lock up? In your situation I would first try to Boot from the Windows CD. Write back and I can explain how to do this. If that does not work I would begin to test Hardware. Do you hear any Beeps when the unit is turned on? If you can, E-mail back with more Info.
Posted on Jan 17, 2009
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