Question about Dell Spacesaver USB Keyboard J4624 SK-8115 RT7D50
My original PS2 keyboard died and I obtained a new Dell SK-8115 USB
keyboard and installed it - or rather I finally did after solving all
the HID problems which occured and reinstalled the files and activated
the HID service, which took me almost a week to figure out!
Unfortunately, whilst the keyboard works during POST as soon as operation is passed to Windows it freezes: the NumLock light stays on but there's no reaction to pressing any of the keys. I've tried uninstalling/reinstalling everything, even configuring it as a PS2 keyboard, with no success. The only time I thought I solved the problem was when I inserted the USB cable into one of the two USB slots on my Dell screen, the NumLock, Scroll and Shift keys worked but then froze. I tried unplugging/reinserting/rebooting as USB/PS2 configuration but now the the result is the same whichever USB port I plug it into.
This is driving me absolutely nuts! Can anyone suggest a solution, please.
Have you gone in and removed the usb drivers by doing the following.
1.) right click on my computer
2.) select properties
3.) Select Hardware tab
4.)Select device manager
Then remove all instances of usb that you can.
You may have to try this using just the mouse for navigation. Right click on usb item then select uninstall. Remove all the ones you can then reboot the computer. You may have to reboot a couple times
Then try the keyboard it should work no problem
Posted on Jan 16, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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