Question about Canon PIXMA MX700 All-In-One InkJet Printer

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Unable to complete fax transmissions

I have recently applied the firmware fix that addresses the fax line answering during an ongoing phone call. After applying that firmware, I am having difficulty completing fax transmissions to pretty much any fax number expect (isn't this typical) Canon technical support. I've tried to send to one of the free internet fax receipt services, my FSA provider, my corporate office, and doctor's office and while the machine connects, negotiates and appears to start sending information, it terminates after 15-50 seconds with a "NG" code (no good - isn't that especially helpful).

Any one else seeing similar issues? I asked Canon to provide the original firmware and they've refused. Also, I've while the number of occurrences of the fax answering during an ongoing call has dropped significantly - its still not completely eliminated.

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  • jjfodi Jan 17, 2009

    This turned out to be a Vonage issue. I was able to fax from my landline. I googled vonage and mx700 and found a number of similar issues. I also ended up setting my speed to 9600 and turning off TX error reporting. A quick call to vonage and an updated profile (not sure what they did) resolved the issue.

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The Analog line for your fax machine works best with a Trapezoidal Wave Form, but the line coming out of your adapter is Sinusoidal. Call Vonage support, get transfer to tech support and let them know you need a fax specialist, who will then update your account and change the waveform to Trapezoidal. That's how I got my HP Office 7860 Pro to work.

Posted on Jan 17, 2009

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This turned out to be a Vonage issue. I was able to fax from my landline. I googled vonage and mx700 and found a number of similar issues. I also ended up setting my speed to 9600 and turning off TX error reporting. A quick call to vonage and an updated profile (not sure what they did) resolved the issue.

Posted on Jan 17, 2009

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