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Re: WD Passport 250GB External cannot be recognized.
Go to BIOS (Press DEL or F2 to enter BIOS). Check if the Power state is in S1. Ensure that USB setting is in Hi-Speed.
Restart the computer and try using the device. this should fix.
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This is a external hard drive and no need for you to install any software to a computer in order for it to work , this is a plug and play device you just need to wait for the computer to recognize it after you plug it to a USB port and once its recognize its ready to use.
The Western Digital My Passport line, besides the Essential Series, is originally formated for a Mac (in the HFS+ format) and as such cannot be read by Windows PCs. You can either get a program to read the External such as Macdrive, or format it to NTFS or FAT32; formats that are readable by Windows. I would recommend formatting it to NTFS, because you can only transfer up to 4 Gigabyte files to FAT32, while NTFS is nearly limitless.
You've tried different USB cables; so, that cannot be the problem.
You've tried connecting to different computers; so, the problem is _not_ your computer.
What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.
Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.
FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.
Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.
Try using a Usb 2 cable "The one that came with the WD My Passport " And put it directly to the PC... In some cases, Like mine, I used an extended cable + the cable that came with the "WD My Passport" and i got the same problem .. So i simply removed the extended cable and put the put "WD My Passport " directly to the PC with its own cable and the problem was solved to me .. Samer.F