Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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WD Passport 250GB External cannot be recognized.

The WD passport 250GB external drive has worked for almost a year on my computer, and now I get and error message when it is plugged in.

"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."

I can hear the drive spin up though, and it appears to be functioning.

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  • ThaMexicanJe Jan 20, 2009

    i tried restarting the computer, even tried connected it to another pc. i just hear the hard drive begin to spin, but it does not fully boot

  • ThaMexicanJe May 11, 2010

    im not really quite sure how to do all that, can you walk me through it? Thank you!

  • megzwinn
    megzwinn Mar 19, 2012

    Mine just did the same thing,, and no luck fixing it. Was working just fine and all of a sudden it don't recognize it. It goes on my husband's laptop and it works in mine as well I plugged it up to my computer to see if my computer will run it and the device says same thing,, malfunction- not recognized- ... it is not showing up in the computer at all . But you can hear and feel it trying to run and the light comes on ... any other suggestions???

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  • 158 Answers

Go to BIOS (Press DEL or F2 to enter BIOS). Check if the Power state is in S1. Ensure that USB setting is in Hi-Speed.
Restart the computer and try using the device. this should fix. Let us know the result.
Thanx

Posted on Jan 16, 2009

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2 Answers

Install USB 250GB External Hard Drive


Heres what to do.
1st go to this link ------ > Click Here

Next step is to choose your product type.

After choosing your product just click on the link WD SES DRIVER to download the driver of your product.

after downloading it, install it in your pc.

After installing the PC, insert your WD PASSPORT 250GB External hard drive to test if the driver you download works.

Goodluck. Hope my solution will help you. Please give me feedback regarding my solution on your problem. Thank you very much.

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You are likely missing the drivers. If you really need to get it open, plug it in, find the drive, right click and select explore. This MIGHT work; i'm not entirely sure.

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what icon do you mean? im using also this kind of external storage.. try to resart your pc or reinstall the smartware.

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This is a external hard drive and no need for you to install any software to a computer in order for it to work , this is a plug and play device you just need to wait for the computer to recognize it after you plug it to a USB port and once its recognize its ready to use.

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The Western Digital My Passport line, besides the Essential Series, is originally formated for a Mac (in the HFS+ format) and as such cannot be read by Windows PCs. You can either get a program to read the External such as Macdrive, or format it to NTFS or FAT32; formats that are readable by Windows. I would recommend formatting it to NTFS, because you can only transfer up to 4 Gigabyte files to FAT32, while NTFS is nearly limitless.

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My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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If your system detects the connected device that is a good start. Was the drive formatted for another operating system? Certainly try the drive on another system and/or another drive on your system.

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Try hitting enter, Windows should automatically recognize it as an external drive and install driver.
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Here is the WD page, pick your Passport type, on the next page download the software you need:
Select the software to download: http://support.wdc.com/product/download.asp?level1=2&lang=en

If I could be of further assistance, let me know. If it answers your post, please be kind to rate it.

Joe

Mar 15, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

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Try using a Usb 2 cable "The one that came with the WD My Passport " And put it directly to the PC...
In some cases, Like mine, I used an extended cable + the cable that came with the "WD My Passport" and i got the same problem ..
So i simply removed the extended cable and put the put "WD My Passport " directly to the PC with its own cable and the problem was solved to me ..
Samer.F

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