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This seems to be a problem on PCs using Windows 7.
1) Click on your Start Menu 2) Select Computer 3) Open Local Disk C. 4) Open Program Files 5) Open Bushnell 6) Open Neo Sync 7) Open Native 8) Delete IGolf.lck 9) Close out of everything, restart your PC, and attempt to launch the Sync Application again when your computer has started back up.
If the above fails to solve the problem, you need to install a new USB driver. Contact iGolf at 858-300-5513 and they will email you the PL2303 Prolific Driver.