Question about GE 27851FE2 Phone

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Brand new cordless handset -- no dial tone, no ring!

I followed all instructions and all troubleshooting directions in booklet of this brand new GE 27851 2.4 GHz cordless phone. The answering machine works fine. The phone does not ring (the ringer is ON), there is no dial tone. The handset shows NO CALLS even when there has been a call and a msg recorded. I press TALK but there is silence. But it does beep. THE CHARGER/IN USE LIGHT is either continously lighted or flashes intermittently. I have fiddled with the battery pack a few times, replugged it in, as I suspect the problem lies there. It's been days since it was set up and surely the handset should be charged fully long before now. I checked the line with another phone and it works. I am totally stumped! Any ideas? Thanks for your help.

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Re: brand new cordless handset -- no dial tone, no ring!

I doubt it's the battery. As I understand it the base works fine and the problem is only with a cordless phone. Are you using an external charger stand for the cordless handset? These phones need to be registered to the base unit. That is usually done by installing the cordless phone in the base unit but you may need to do that shortly after insalling the battery or you could have a register button or setting.

Posted on Jul 07, 2007

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