Question about Acer Aspire 3690-2196 Notebook

1 Answer

Hi. My Acer Aspire 3690 has locked keypad and i cant type or even move the move pointer. Please help!!!!

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  • 3 more comments 
  • otengz Jan 16, 2009

    i havent tried anything! the thing is, i had taken out the vista operating system and replaced with xp and it lost some of the drivers. i downloaded them from the acer website and tried to update it.., then when i restarted for one of them, it came back with the keypad inactive!

  • otengz Jan 16, 2009

    thanks

  • otengz Jan 16, 2009

    yes im able to do that! what next?

  • otengz Jan 16, 2009

    THANK YOU SO MUCH FOR YOUR ASSISTANCE!!! I MANAGED TO GET IT BACK TO NORMAL!!!!!!



    VERY VERY THANKFUL!!!!!

  • otengz Jan 16, 2009

    sorry about that. hope you find someone to help you!

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  • Acer Master
  • 13,433 Answers

Hey, you are in luck, I bought myself a aspire 3100. It has the same problem I'll get it from the post office today, I'll let you know how I fixed it or what the problem is if I can't fix it.

stay tuned, Id say I'll get back to you with a solution in 24hours.

Posted on Jan 16, 2009

  • 4 more comments 
  • Ekse Jan 16, 2009

    What have you tried so far?

  • Ekse Jan 16, 2009

    Okey, I'll get back to you, I'll have the laptop in 6 hours.

  • Ekse Jan 16, 2009

    When you turn the computer on, the acer screen come up, before the windows starts to load.

    For a second or two you have the acer screen there and in the bottom left corner it says Press F2 to enter bios.

    Try pressing F2 or what button it says, there, are you able to get into bios? are you able to move around the bios with the arrow keys?




  • Ekse Jan 16, 2009

    Okey, seems your keyboard is working fine. the issue is most likely software.

    Start up the laptop in safe mode, after the acer thing goes away start tapping f8, to get the advanced start up options, select safe mode with networking or just safe mode. see if your keyboard works fine there. if you want to test it and use the internet on the laptop suggest you select safe mode with networking. and see if the problem comes.

    Its probably a software problem on your laptop so using the restore discs to reload the windows should solve the problem. thats the easy fix.

    but try the safe mode and let me know. Try both of them.


  • Ekse Jan 16, 2009

    Great, press the fixya rating button on this page to indicate that the issue is solved.

    Thanks.

    I haven't got mine working yet, this one seems to have a faulty keyboard.


  • Ekse Jan 16, 2009

    heh, don't worry. Thanks for the rating.

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