I turned the camera on, and then off, perhaps too quickly for the camera to process, and now the lens is stuck in the extended position! And when I try to power back on, the power stays off. I put in a fully charged battery, but still no luck....the camera is frozen.
I have had this camera for about 3 weeks, and have only used it a handful of times....what's going on?!
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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them. And here is a video summary of the steps:
You should try to get that stupid person to buy you a new camera if the following doesn't help. Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here are some troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them.
This tip will explain a few methods on how to try and fix your lens if it is stuck or you get a lens error on your screen.
note that all these methods are used at the users own risk and that I
can not be held responsible for any damages or losses that occur while
trying these methods.
1. If your camera is still under warranty, send your camera to the manufacturer to be replaced or fixed professionally.
2. If your camera is out of warranty try these methods.
Make sure your batteries are fully charged.
Remove the batteries for 10min. Replace the batteries and see if the problem persists.
Try compressed air. This method can be useful if there
are any sand or any other object stuck in the lens motors. Use
compressed air with a fine tip. Direct the air between the camera body
and lens and move in a circular motion around the lens to complete a
You can also try to tap the padded USB cover firmly on a
flat surface like a table. This is sometimes a surprisingly effective
The last method is to try and force the lens. Turn of
your camera and place it on its back on a flat surface. Look at the
spacing between the lens and the body and see if the gap is consistent
all the way around the lens. If the gap is not even it is likely that
the camera fell while the lens was extended. Now VERY GENTLY push down on the lens were the gap is the biggest until you her a "click". This will indicate that the lens is back in place. Try powering back on.
If the lens does not extend or it extend and retracts
turn of the camera. Hold the camera in your one hand and with the other
hand turn the one part of the lens in a circular motion. Rotate both
sections of the lens until you hear a "click". This will indicate that the lens popped back in place. Power the camera back on.
The last method you can use is to turn the lens while powering on the camera until you hear a "click". Power the camera of and back on to see if it works.
any of the methods listed above failed to work for your lens problem it
would be wise to take it on to a professional to get your camera
Thanks for taking the time to read my tip and feel free to let me know if it was of any help.
Hi there please follow the steps and let me know the result.
1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.
2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.
3. Try turning the camera with the lens facing down and shake to dislodge anything stuck
4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.
5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine .
Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a
back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec ..
in not done the press both Menu & self time key for 2 - 4 sec.
i hope it will gives you success.
I'm sure that every1 looking at this right now would love to
be able to do a quick fix for the dreaded E18 error. Well, I have fixed mine
several time in less time that it takes to take a picture. So here it is: This
error occurs when the lens is "stuck" or not extending "straight". The error can
happen in 3 ways: either when the lens wont "come out", or "comes out" and then
retracts, or does not retract at all. Mine did all of these at one stage or
another. 1) If the lens doesn't extend at all or it extends, but then
retracts again, do as follow: Turn the camera off. Place the camera on it's
back with the lens facing up and have a look at the "spacing" between the lens
and the lens housing. You'll probably notice that the gap is NOT EVEN all the
way around. To fix this, simply -VERY GENTLY- press down on the side where the
gap is the biggest. You will hear a "click" as it pops back in place. Try
powering it back on. 2) If the lens is extended all the time and won't retract at all, do as follow: Turn the camera off. Take the camera in one
hand and with the other gently, in turn, take the two part of the lens and
gently move it round in a circular movement. Do so with both sections of the
lens. You will once again hear a little "click" as it pops back in place. Power
the camera on. This has worked for me many times and it seems to happen when
the camera has been carried around and possible had a little knock. I hope this
is of help to someone else.
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.
Hi, I didnt even read the description for your problem, this is easy to fix
The problem you are having is that the camera lens will not extend
How to fix this is simple:
I'm not actually sure what you mean here, it is helpful on fixya.com to provide an accurate description of the problem you are having, this way the experts, such as myself, can help you quickly and easily. Providing just a title is not going to give you the answer you need.
If your lens will not extend, be sure you have batteries/charger in the camera.
Also be sure that there is not a button that allows you to extend it
It would also be helpful to provide what kind of camera you have
Please fix these issues with your post and I will help you solve your problem, this entire process should take anywhere between 10-12 weeks to resolve
Canon Powershot's error E18 has to do with the lens: If it appears on a black LCD with E18 written on the corner, it is mostly due to the lens getting stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off. I am giving below a link which will help you with E18 problem.
Hope this helps, let me know if you have a proble.
You can Try the following also;
Remove the batteries from the camera, wait a few minutes. Put a fully charged batteries back in and turn the camera on. if it doesnot work then,
2: Remove the batteries again, as also remove the memory card. Then install the newly charged batteries, when you turn it on it should come back to life. 3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during start up. This extra power can be useful to overcome any grit or sand particles that may be jamming the lens. 4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Try the above and let me if its any help. Please do rate and thanks for using FixYa and Best fo luck to get you camera out of E18!
Gently pull on the lens when its trying to extend, you may be able to get it back on track. This is by far the weakest point on any camera that has a retractable lens. So much that Olympus sold a lens guard/adapter for their C5050 that was basically a screw on tube that was the length of the extended lens and people bought it just to protect their extended lens.