Question about Samsung Yepp YP-Z5QB MP3 Player
When I went to transfer some music files to my mp3, the computer for some reason didn't recognise my player. It's worked for a few months, but it just stopped working. My mp3 says "Connected" and it charges fine, but I can't put any more music on it. I decided to uninstall samsung media studio and everything which came on the CD, but when I tried to reinstall it, it came up with "Setup.exe has discovered and needs to close" message. Any ideas what I can do next?? Also, something unrelated (i think), but my capacity menu says that there are no music files. Whenever I go into any of the music folders like "Artist", "Album" even the shuffle menus, none of my files are displayed. When I go to "Browse all files" however, my music is there in the folders i gave them e.g. "The Beatles" or "U2". I can't even shuffle them. Anyone know what I can do???? Any help would be greatly appreciated, Thanks Cat23
As with any issue with this type of digital device, you should always "RESET" the device first (little micro switch - next to the USB port, or on back)...press with a pin (or similar) for 2-3 sec's. I then suggest you fully 'remove' any Samsung Media software (via add/remove programs under control panel). Re-boot your pc, then connect your Z5 into a know working USB port on pc. See if it installs the Z5's driver correctly (ie starts communicating). If this gets it going, you must now download the newest firmware from Samsung's website (download centre), and then save the files into your Z5 (ie overwrite the old firmware). If this fails, then try Samsung directly for further intructions. Good luck.
Posted on Jul 01, 2007
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 21, 2015 | Samsung YP-T10 Digital Media Player
Jun 05, 2011 | Samsung YP-P2 Digital Media Player
Turn on your computer. Connect your Samsung MP3 player to your PC via the USB cord. Power on your Samsung MP3 Player.
Click on "Open folder to view files" when it pops up or click on my computer and select the Samsung "drive."
Transfer music. A folder will appear containing all music files on your Samsung Player. Click and drag any music files from your computer to this folder to add them to your MP3 player.
Wait until the transfer is finished to disconnect your Samsung MP3 Player.
Apr 06, 2011 | Audio Players & Recorders
Jan 15, 2011 | Samsung YP-S2 MP3 Player
Sep 27, 2010 | Samsung YP-P2 Digital Media Player
Jan 12, 2008 | Samsung Yepp YP-T9 Digital Media Player
114 people viewed this question
Usually answered in minutes!