Question about Onkyo TX-DS989 Receiver

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Ittermittent digital audio drop out on some channels

Yes, this is weird. I have FIOS and an HD receiver. All of the HD channels work fine, video and audio, except for three: Fox News, Fox Business, and National Geographic. When watching these channels, the audio from the set top box to the Onkyo's home theater setup drops out. The drop out frequency and durations is totally random; from 3 times to 8 times a minute; sometimes for 4 or 5 seconds each.

This only happens on the three HD channels. I can switch to analog audio and no problemo. Back to digital and it stinks. FIOS can't help me. I have exchanged set tob boxes with exactly the same results. Otherwise, the receiver works perfectly in every way.

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  • Ken Ridout
    Ken Ridout Jan 20, 2009

    I didn't think anyone could help.

    FIOS says that it's not their problem. Two set top boxes do the same thing.

    But the problem only occurs on three of the HD channels and with any other channel.

  • Ken Ridout
    Ken Ridout Jan 20, 2009

    Correction: The problem onl occurs on three of the HD channels and NOT with any other channel.

  • Anonymous Mar 30, 2009

    I have what may be the same / similar problem with my new Onkyo TX-SR806 receiver. The audio drop-outs sound like decode errors - you can hear the processor struggling to figure out what channel to place the sounds.

    The problem occurs with my Motorola / Comcast settop box (connected via HDMI) while watching Dollhouse. It occurs only when the program is outputting Dolby Digital 5.1 (the commercials are fine). It also occurs far worse decoding DD5.1 from my xbox 360. I've had similar, but less frequent / annoying problems with HDMI input sound from my Samsung BD-P1600 BluRay Player, too (sound drop outs once every 1-5 minutes of 1-3 seconds each, whether played BD or DVD sources). Like you, I originally thought it was the player, until it started happening across multiple digital audio inputs / formats.

    The sound is fine from each of these devices when run analog / stereo.

    Contacted Onkyo customer support, who authorized a replacement receiver. We'll see.

  • Ken Ridout
    Ken Ridout Nov 09, 2012

    Problem resolved with a new Onkyo receiver, supplied by the factory at an extremely low partial warranty price. I'm happy.



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Did the issue ever get resolved. I have similar issues with a connection to Cox Cable HDTV and Onkyo TX-DX989. All sources (DVD Player) sound fine and not issues except channels 706 and 710 on Cox Digital receiver. I had Cox replace the HDTV receiver and the same issue occurs. I've tried optical audio and also the COAX audio ports with the same issue. The workaround I have found is to set the audio to "Other" on the Cox box, but the volume then has to be turned up quite a bit.

Posted on Dec 16, 2009


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