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Can't reply to email

At first we used to go thru internet explorer, then suddenly it started started the difficulty of loading the mail, it takes forever.  Later on we found this google chrome that installed itself somehow.  We started using it, but it takes a while to load, but nevertheless it loads the mail.  If I get a mail  and tries to reply, It won't let me type anything on the text part.  I don't know much about computer, so any help would be a big help.  I appreciate it very much.

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