Question about SanDisk Sansa Clip MP3 Player

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Will not power up

My clip will not turn on after i disconnect it from my comp. It will not reset, but when it is hooked up to my comp, it shows the screen with the battery charging. As soon as i disconnect it, the screen goes blank instead of automatically beginning to play. i need help!

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  • mr chan Jan 16, 2009

    Same problem. When I connect my sansa clip to the pc it displays the "connected" message. When I unplug it from my pc, the sansa clip wont turn on. Before this happened it would turn off if I removed the earphones from the sansa clip.

  • recoil72 Jan 16, 2009

    I too have the same problem. I sent Sansa an Email about the problem and i hope they respond with a solution.

  • Anonymous Jan 16, 2009

    It worked and then it just stoped, plugged it into commputer, pushed in the button for 10-15 seconds did not help. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Mine did that too. Don't know if it was the problem but I pulled out the headphone jack and it started up, when I plugged the headphones back in, it went off again, but when I pulled it out it started up again. I plugged the headphones back in and it worked this time. Maybe there's a flaw in mine, I was playing with the headphones before it died, not pulling it out or anything but twisting it (yes, I know that could probably tear that up but I only did it once because the jack was slipping out.)

Posted on Mar 02, 2011

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1 Answer

Player dont want to come on. where can i change the battery?


did it recently die? If so plug it into your comp and hold the power button up for 20s then let go and slide up to turn it on. Its like an internal reset that does NOT lose your music. It worked for me hope it does for you.

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Make sure the player is fully charged. 1. Connect the player to the PC. 2. Make sure the computer detects the player.
NOTE: If needed, switch the player to MSC mode, 1. Turn device OFF. 2. Slide the Hold switch down to Lock (orange color showing). 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC. Next Be sure the battery is charged 1. Leave the player connected for approximately 2 hours to charge. 2. Disconnect the player from the PC. 3. Verify if you can turn on the player. 4. Reset the player if necessary.
To reset the player: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player.
If that does not do it, re-seat the battery: Here is how to get to the battery, 1. Press the battery compartment in while sliding to the right. 2. Remove old battery. 3. Insert new battery or reset the old battery. 4. Close the battery compartment. Then try and see if it will come on with out the battery hooked to your computer. 1. Remove the battery. 2. Connect the player to the PC to verify if it turns on. 3. Re-seat the battery to ensure proper connection. 4. Verify if the player turns on.

Jan 29, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Wont turn on, plug it into comp reads...not enough free space for music DB please free 30MD. my computer does not recognize there is even anything pluged in. the clip says its connected and charged. how do...


Slide the Clip's power switch to the "lock" position, then hold down the rewind button (looks like "<<") while plugging your Clip into the computer. You should then see your Clip show up in Window Explorer as a "removable disk". Right-click on the Clip in Windows Explorer and select "Format". Don't select "Quick Format", and be SURE you're doing this to your Clip, not one of your computer's disks.

After the format is done, unplug the Clip, plug it back in and verify that you no longer get the "not enough free space" message.

Jan 26, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

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Aug 13, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Won't turn on but will come on when plugged into comp...


push the reset button on your zen .
it should be on th e outside in the edge part .
push it , then try to turn it backk on .

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just figured mine out. turn your clip off. put the slider in the hold or lock position. press and hold the center button on your clip. continue to hold while attaching the usb to your clip. keep holding the center button as clip powers up. after appox. 12-15 seconds, your computer should read the clip. i am running windows xp and this is the ONLY way my comp. will read the clip. but it works great!! good luck!

Apr 23, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Won't turn on


What you need to do is first make sure that you are safely disconnecting your sansa clip and not just taking it off the computer. Second you may have a virus in your sansa clip I would prefer you call Technical Support for Sansa clips, the number is 1-866-726-3475, they are open 4am-10pm PST
or 7am-1am EST. Hope this helps

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