Question about Avaya Corded Phone avaparp18d

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Ring back on 18D

When ringing an extension the voice mail doesn't automatically pick up, it rings back to the "central" phone. What can I do to make the voice mail pick up at the extension? Thanks

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  • Anonymous Mar 17, 2014

    phone won't pick up to leave a voice mail message

  • Anonymous Mar 27, 2014

    When an extension is selected the call is automatically placed on hold and does not ring through

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If you have enough voicemail boxes go to ext 10 or 11
Press feature 00
Left intercom twice
#310
enter extension number
press 1 to assign
Feature 00

Posted on Mar 22, 2009

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Avaya partner acs


Are these call from the outside? If so, it sounds like the Night Service is turned on. If not and these are extension calls then the Do Not Disturb is probably on.

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When outside people call us from a touch phone, it asks them to dial


Hi there

The Nortel and any other of PBX come with the voice mail, and you configure the voice mail as a phone ring.... If you can not pick up your phone in 3 time of ring then automatically your phone transfer on Voice mail and there as you setup..........In voice mail it asked which number you want to call and say the details Example: - Dail 1 to Drawing Room Dial 2 for Dinning Hall Dial 3 for Bed Room..


You just configure you voice mail system and solve you problem.


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Mar 22, 2012 | Nortel T7316E 2-Line Corded Phone

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On a Lucent Partner 18D system I have to press a line to answer a call. How can I program to answer at pick-up?


My guess is that your phone is not programmed to ring immediately. A Partner system doesn't have the ability to make you press a line to answer a call if it's already ringing. IIRC you can press FEATURE and dial 00 and look at the line buttons. If they're not lit steady green, you don't have immediate ring.

Ringing assignments are programmed from Centralized programming at extension 10 or 11. The lines will be lit steady green for immediate, slow blink for delayed, or fast blink for no ring. Consult your system manual for how to get into Centralized programming and program your extension.

Carl

Feb 28, 2011 | Phones

1 Answer

How do I reprogram the phone to ring when a new call comes in, default to a certain line, and show caller id when a call comes in.


The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection
depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines


For each button pressed, a display similar to the following appears:

Automatic Line Selection


5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

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How can I program the phone to forward incoming calls from main switchboard phone to another extension and have it ring at this phone after not being picked up by main phone after three rings?


You don't. You program the System's ICD to delay ring the secondary phones. It can be done from the main system phone if allowed, but your Panasonic Installer can do it easier.

Obscurely you can make the main phone ring another phone as in Call Forward No Answer, but that creates a lot of trouble in the ability to go to voice mail and ring multiple phones.


Carl

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1 Answer

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The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.

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Programming is done on extension 10 or 11
Press feature 00
Left intercom, Left intercom
#506
mode 1
line 01
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do the same for all lines
Cheers

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The phone is forwarded.
At that phone, press feature 11, XX, XX

Where the XX's are is that extension number. So if it was extension 12:



Feature 11, 12, 12

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Calls automatically go to voice mail


When you pick up the handset ...do you hear a stutter dial tone? Forwarding or DND might be on.

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Call will not Transfer to Voice Mail


Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it. This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail. I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail. Did you set this up yourself? How did you program the phone system?

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