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to stop the fax automatically switching to fax mode you have to set it to manual to recieve calls and dissable the fax,there should be an auto/fax and call mode, therefore when someone calls it will go to your voicemail, but that means that you will not be able to recieve a fax.
Normally auto mode, will first try the fax, if no fax is recognised it will switch to normal line ringer, then if no answer it should go to your voicemail if unanswered.
You have not told us which model fax you have but most machines have a receive mode selection. Your machine may be set to 'manual' receive. It will only receive if you pick up the phone and hit the start buton. The phone has to be connected to the machine. Look on your machine for the receive button. It may be marked as 'auto receive' and 'manual receive'. Select 'auto' so the machine will answer. It may be marked as 'fax mode' and 'tel mode' if so select 'fax mode''. It may also have a selection 'ans mode' you don't want this as it assumes that you have an answer phone connected to your machine and it waits until the machine answers before it detects incoming fax. Good Luck
Receive a fax Depending on the Auto Answer setting, your HP All-in-One can receive faxes automatically or manually. If you have set the Auto Answer option to Off, you will need to receive faxes manually. If the Auto Answer option is set to On (the default setting), your HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) Receive a fax manually If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is set to Off) or you answer the phone and hear fax tones, 1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 4. When you hear fax tones from a sending fax machine, do the following: a. Press Fax on the control panel of your HP All-in-One. b. When prompted, press 2 to select Receive fax. c. After the HP All-in-One begins to receive the fax, you can hang up the phone.
You need to set the machine up to AutoAnswer as follows per HP:
Receiving faxes automatically
If the Auto Answer option is set to
, the unit automatically answers incoming calls and receives faxes
after the number of rings specified by the Rings to Answer setting.
to turn on the Auto Answer option.
1: Setting the Auto Answer option
1 - Auto Answer button NOTE:
The Auto Answer button is lit when the Auto Answer option is turned on.
again to turn off the Auto Answer option.
First it would seem as though the default setting may have all been changed. The NO SERVICE message is given because the machine menu setup is not able to comply with present hardware configuration. Such as the menu setup calling for the incoming fax to be forwarded to an email only you have not connected the machine to an internet router.
The most likely thing to do that will fix the fax not being automatically answered is this.
Check this menu setting. Press the <RESOLUTION RECEPTION MODE> Button (with no document in feeder) until AUTO appears in the display to set auto recieve faxes.
This will auto answer a fax after the set number of rings (different menue option). As someone may have changed this it can be from 2 to 5 rings. Note there is also a pseudo ring tone which can also be set although this will only ring on the machine itself.
This is in case the machine auto answers then finds the incming call is not a fax and so need to altert you to take the call.
Now this is a very complex machine so CAUTION when using in a doctors surgury. It is capable of BROADCASTING all the faxes to any other fax machine or email adresses either by design or the office 'meddler'.
You should set the SECURITY password option and keep a copy of this safe to avoid unauthorised access or changes which could then forward your faxes to unknown destinations.
You need to take a week off to read the manual as it is not easy to plough through.
Here is a link to the MANUAL also what is laughing called a 'setup guide'. My advice is to first disconnect the phone line, then go through each menu setting the DEFAULT value. Then try it, then change the setting to suit you. This is no ordinary fax machine.