Question about LeapFrog Custom Learning Case

1 Answer

Can not get a game to play

I bought my son the DIDJ today, and linked it to the computer. I then have tried several times to get the StarWars game and another Math game to start with no avail. The screen comes up and tells me I need to reinsert the game cartrige.

Posted by on

  • 4 more comments 
  • tellwein Jan 17, 2009

    I bought my son a Didj for Christmas and it came with the Star Wars game and we bought him another game and when we turn it on to play one of those games a screen comes up that says "Please reinsert your game cartridge." No matter what I do these games will not play. If we don't put a cartridge in it will play the game on the system just fine.

  • debbie1313 Jan 22, 2009

    This is so frustrating. I am having the exact same problem. Games won't play. Says to reinsert cartridge and restart game. Does not fix the problem.

  • clintonkirby Feb 01, 2009

    I have the same problem with the Sonic cartridge. It worked all day yesterday and even started to work today. Now when you choose the Sonic option from "My Games," the screen goes white and then indicates that the Didj is shutting down.

    This didn't start happening until I connected the Didj to my PC. I downloaded a program the Didj site said I needed to make it work with the "Connect" program.

    I wonder if that has anything to do with the problem. All other games work, just not Sonic.

  • Anonymous Feb 09, 2009

    Same issue here with Sonic...it started not long after adding spelling lists to the game.

  • ramseyk1 May 23, 2009

    Same reinsert cartridge problem - I followed the above reset instructions and it made no difference. Acts the same for all the cartridges. I've found that pushing down on the cartridge may work - possibly a contact problem with the Didj in general. Has there been some general recall or something for this?

  • HickoryTiger May 11, 2010

    I have the same issue. I purchased two Didjs for my kids. They both played the star wars games. After we got other games, sonic and tiki racing, they both exhibited the behavior described above. After several e-mails to leapfrog, they sent me two new didjs.



    Both worked well for a couple of days, then one started the same thing again – insert a cartridge, turn it on, get the “reinsert cartridge” message. The sonic game was played on the one that failed, the other didj has not had sonic played on it yet.



    I am wondering if the Sonic game has a bug that corrupts the Didj.



    Question: Has Sonic been played on yours yet?

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I just got the Sonic game to play again. Unfortunately, I had to reset the Didj--i.e., erase all the contents, including "Jet Pack Heroes" and my son's profile. Basically, I had to reset it to factory settings.

So all the stuff we worked on is lost, but at least he can play Sonic.

I got the instructions here:
http://community.leapfrog.com/blog-entry/Bad-Christmas-Presents/Didj-Needs-Tune/580000606

And here are the instructions:

"Launch LeapFrog Connect

  1. Press the "Ctrl + Shift + R" keys on the keyboard
  2. A window will open that will say "connect the device you would like to reset"
  3. Connect the Didj and turn it on
  4. This will reset the Didj to the factory settings"
It didn't work exactly like this, but that's the command you want to use to reset it when connected to the computer via USB. You'll know when it's resetting--it takes a good 5-10 minutes and very clearly tells you that you're resetting.

Hope this helps!

Posted on Feb 01, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

What is 18 to 30 as a Ratio


It would be 5 to 3 as 18 would rotate 5 times to make 30 rotate 3 times. Or 1.66666r to 1.

Feb 09, 2015 | Leapfrog Didj Indiana Jones Math Facts...

1 Answer

Hi there I need 2 tune up my didj






Follow these steps To reset the Didj to factory settings and solve your problem:




1) Launch LeapFrog Connect





2) On your computer keyboard, press "Ctrl + Shift + R"



(on a Mac "Command + Shift + R").





This should bring up a window that says "Connect the device you would like to reset"





3) Connect the Didj and turn it on




4) Follow the on screen messaging to reset the Didj



5) Eject the Didj when the reset is complete





6) Recreate the profile on the Didj and then turn it off





7) Close and then open LeapFrog Connect



8) Connect the Didj and turn it on





9) You may be prompted the Didj needs an update. Accept this update





10) Get your parents to sign into the parent account and link a footprint to the current profile.



Mar 04, 2011 | LeapFrog Custom Learning Didj Racing -...

1 Answer

I have a mac and a leapfrog didj


Hey Jackiedonder!
I, too, have a mac and I've been having the same problem. In fact, I thought we had a faulty Didj, and I broke down and bought a second one. The second one is having the same issue. Unfortunately, Leapfrog doesn't address this issue online, and their customer service is only available on Monday from 9:00 -5:00 and Friday from 9:00 - 3:00. Seriously? I can't sit at work on the phone, trying to solve the problems with my child's game. I'm extremely disappointed with this product, and with the availability of help. It's turned out to be a big fat pain in the $@!. If you still have your receipt, I'd return it as fast as you can. Nintendo DS, anyone?

Mar 26, 2010 | LeapFrog Didj Console

2 Answers

Didj cartridges don't work. When starting didj with a cartridge inserted I repeatedly see the message "Please reinsert your game cartridge".


I've had good luck blowing hard into the game cartidge slot or blowing it out with canned air. Seems to be repetitive for some time and then clears up for a while.

Aug 01, 2009 | LeapFrog Custom Learning Case

1 Answer

Didj "Download in Progress Do Not Disconnect" (DiPDND)stays on


well you are not alone
i think that all the parents thats bought this cute game
got suckered
because i have the same problem too
its a problem with these games
and i will never buy another product that have to be tuned
at all
there are problems with these games
i do not urge any parent to purchase a diji (STAY AWAY )

Jul 23, 2009 | LeapFrog Custom Learning Case

1 Answer

Didj will turn on but Warning screen is just frozen.


Try replacing batteries with fresh non-rechargable batteries.

Mar 12, 2009 | LeapFrog Custom Learning Gaming System

2 Answers

Didj needs a tuneup! Bet when I plugged it in to the computer with usb it installed on the computer but the Didj never goes off downloading in progress. Ive tried on two diffrent computers and cant figure...


I bought my 2 for my grandsons for Christmas and both had the same problem. I Googled LeapFrog Connect and downloaded it. After you download it, plug the unit up to your PC with the USB cable that came with it. When you start LF Connect, it will tell you that there is an update for your Didj. Follow the prompts and you should not have any problems.


Charlie

Jan 19, 2009 | LeapFrog Custom Learning Didj Racing -...

2 Answers

Didj will turn on but Warning screen is just frozen.


I had the same problem. What you need to do is open the Leapfrog connect and then plug your DIDJ into the computer. You also need to plug it in with the AC adapter as this takes time and the first time I tried the batteries died. So plug it in or put new batteries in it. Now just leave it sit plugged into your computer with the Leapfrog connect program open. It took mine almost 2 hours just sitting on the white Warning screen then if finally connected and updated the software and is now working fine. Hope this helps.

Jan 18, 2009 | LeapFrog Custom Learning Didj Racing -...

8 Answers

Problem with didj


QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

Dec 27, 2008 | LeapFrog Custom Learning Case

2 Answers

New Didj keeps shutting down


We were having the same problem; my son (an we) were getting very frustrated! I finally tried to reboot the game and it seems to have worked. Take a paperclip and bend it; place the point in the small circular opening in the back of the game (there is two arrows next to the opening). We just did this and my son played past the point where it would shut down. The manual said that doing this would erase all of the memory...this didn't seem to happen.

Hope this helps!

Dec 26, 2008 | LeapFrog Custom Learning Gaming System

Not finding what you are looking for?
LeapFrog Custom Learning Case Logo

1,018 people viewed this question

Ask a Question

Usually answered in minutes!

Top LeapFrog Toys Experts

Iron
Iron

Level 3 Expert

3018 Answers

Kjetil Balstad

Level 2 Expert

35 Answers

GI Consulting

Level 2 Expert

108 Answers

Are you a LeapFrog Toy Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...