Question about Epson Stylus CX3810 All-In-One InkJet Printer

1 Answer

Epson CX3810 prints black but won't print colors

Refurbished CX3810 right out of box won't print in color although utility shows that color cartridges are full.  This printer isn't on warranty any longer because it sat in its box in the garage for about 3 years before I opened it because I made a mistake and it isn't Mac compatible.  Ink came with it and had not been installed until now.  Have tried nozzle check, which shows only black is printing, as well as repeated nozzle cleaning.  No change after using up most of the black cartridge in this pursuit.

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  • 3 more comments 
  • mertz929 Jan 21, 2009

    Sorry to take so long to get back to you - the students thought it would be amusing to inject Gorilla Glue into all the locks at the high school where I teach and I was unable to get my classroom door open to retrieve the printer until today.  Tried your solution this evening and found all was on the right settings to start with so I am still unable to print anything except black.  I thank you for your help and ask that you send any other ideas you have, please.  This is perplexing!

  • mertz929 Jan 21, 2009

    Darn, changing the color inks didn't change anything either - still printing only black!

  • mertz929 Jan 21, 2009

    P.S. - I just realized you mentioned the color "cartridge" not "cartridges", plural.  I have individual color cartridges in this printer - cyan, magenta and yellow - if this makes a difference.

  • mertz929 Jan 24, 2009

    Didn't hear back from you after changing the colored inks failed to help.  Any more ideas?  I hate to throw out a brand new printer!  Thanks for your help.

  • borchfam Feb 28, 2009

    The yellow ink stopped printing. I changed the yellow cartige 3 times with new ones, and still no yellow. Is there a way to remove the "base" or "sled" that holds the color cartriges?

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Hi, I am assuming your PC is relatively new. You have had a working printer, installed the new printer and ran the installation c.d. If you have marked the new printer.... (go to programs, control panel, printer and open) when open...note the little check on one of the icons. Is your new printer the default printer? To change...right click over the icon, look for the "Set as default printer". Left click this. Now......as for color.....when you place your cursor over the new icon....right click. The box which opens will show printer preferences. Left click this. When this box opens, go to the color tab. Left click this. Look to see if printer is in Color options or Grayscale. G.S. will prevent this new printer from color access.
I hope this helps.....Thank you for coming to Fixya and let me know.......there are some other things to look at if I'm on the wrong path..

Posted on Jan 16, 2009

  • Bucky Mo
    Bucky Mo Jan 21, 2009

    Hi, again. I am sorry this didn't fix it. However, I failed to ask if you used the enclosed print cartridges. If you did, know that the division in the primary color cartridge supplies less ink of each. Therefore, it may be assumed that they have dried up. Have you tried replacing the color cartridge with a new one? Hope this is it. If not let us know and we'll dig out the book and do some more research. Thanks for choosing Fixya and we can't wait to see if your up and printing.

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