Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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My passport "removes" my files!

I have the WD 120gb and I have had a lot of trouble with it. When I synchronise my files it removes my files that I have deleted fom my computer, even though I transferred them onto the Passport. It seems to read that the files have been removed from my documents, then removes them from the passport. I have lost over 40gb of music and Videos. why does it do this?

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WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Posted on Jan 18, 2009

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When i connect my WD passport 1TB USB 3.0 on my television or my car, we can't read it. But it's ok on the computer. What can we do ?


what sort of computer do you have? mac is generally non-compatible with mainstream equip. does the hdd show up at all on the tv? If it does but you cant see any files, try removing the files from any folders, do you have any more info you can post?

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The fix.
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Hi , I just copied my hard drives to my new Passport Essentials SE using the WD Smartware software, I do not like I have to manually switch between my two internal hard drives to back up so I would like to...


As far as I remember WD just copies the software into the PassPort drives and you don't have to install anything you can just run the software from the drive. If that is still the case then first take a backup of that software (basically copy that software folder to some place in your internal drives) then format the drive (make sure you select NTFS as the file system for the drive when formatting).
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I wanted to back up the files on my WD passport. Apparently I cannot move the majority of my files and there are some .exe and .inf files on my wd that are locked and not removable. my guess is that it...


Hi and welcome khaksh ,
Connect your passport to your lap .
Let your antivirus full scan the content of it .
Complete the scan with MalwareBytes , a powerfull malware killer :
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
To completely finish the job , have the content of your lap fully scanned by both applications .
When you are shure both pc and passport are virus free , try accessing locked files as administrator .
I hope this will help you .
Best regards ,

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I have a 120GB Western Digital Passport external hard drive and it will not open up on my pc. the WD passport will turn ''on'' and light up and the pc will detect that a usb is plugged in but it will not...


Sounds like your passport is not working anymore. The fact that it wont work on another computer is a solid sign that something has failed in the device itself. Its possible that both of your comptuers have USB 1.1 but I would think this is unlikely.

I would plug it in to one of the comptuers, then go into your administrator tools then open your computer management tool(start>control panel> administrator tools> computer management). This will allow you to see if windows is detecting the drive at all. Sometimes if the file directory is corrupt, or the hard drive is even partially damaged, then it will not show up under "my computer" but it might show up under your computer management tool. If you see it on there, then there is probably something wrong with the hard drive that is not allowing the computer to recognize the device, or at least install it properly. If you dont have any crucial data, you can just simply reformat the drive and it might start to work after that. If you do, then you might have to take the thing apart and transfer the data by using the hard drive like it was just another drive on the computer.

If your computer does not detect the drive at all, not even on comptuer management, then I suspect the drive, or at least the adapter part of it is not working, in which case, you will need to remove the drive from the casing and use it as if it was another internal drive, you might be able to reformat it, then put it back in its casing, and hope that it works after that, but I have never taken a WD passport apart before, so I would recommend doing a google search to see if anyone else has done this before.

FYI, when I bought my WD passport, I bought a replacement plan with staples beucase I knew that with all the traveling I did, I would eventually break it. I have dropped it about 3-4 times only after about 4 months, the thing still works without any problems, but that just goes to show how well WD builds their drives, however, I am sure that if I wasn't so lucky, that I would be calling them up right now asking for a new one.

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Please let me know how this turns out.

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