Question about SanDisk Sansa e250 MP3 Player

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My screen is messing up

On my sansa e260 when I turn it on and the screen says refreshing database and I know thats normal but a few seconds after it starts refreshing the database the screen gets these thin gray bars and then the screen starts to fade to a dark purple and then I normally have to hold the menu button for 10 seconds for it to turn of then when I turn it back on the screen does the exact same thing as before. When I hook it up to the computer it does the same thing and the computer doesnt even know that it is connected and the sansa doesnt even say that its charging or that its hooked up to the computer. This has been going on for a few weeks now and I cant get it so stop. I got my sansa e260 about a few months ago and it was just fine until a few weeks ago wen this started. please help I dont know what to do.

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Re: my screen is messing up

I try to download the firmware and get
application failed to read the version details

Posted on Dec 10, 2007

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Re: my screen is messing up

Hi hope this helps. Turn off your e260. Slide the hold switch for it to show red/orange color. Then press the record button and the menu button until you see on the screen of the player "Welcome to Recovery Mode". Now go to the sandisk website and download the firmware update if you have not tried to update the firmware of the player. Run and install it on your computer, when it ask you to connect a device hook your player to the computer and then it will try to look for updates for the player. When it does update the firmware of the player. And also if you can get to the menus of the player you may want to format the player maybe it is your songs causing the problem. Switch the player to MSC then open My Computer and format your player on that window.

Posted on Jul 22, 2007

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1 Answer

Refresh database

I think that there is viruses on it. Try to scan it and see what happened.

Feb 24, 2010 | SanDisk Sansa e260 MP3 Player

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Sansa Sandisk stuck on "Refresh Database" screen. It will not reset.

1. Hold down the Power/Reset button for about 15 seconds to perform a normal reset.

2. Let the battery drain all the way so it will power off. If that doesn't work, then try to flash the firmware that's available from Sansa's website.

Oct 09, 2009 | SanDisk Sansa e260 MP3 Player

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Stuck on database refresh

1. Try going into recovery mode (turn off the player, put the hold button towards the earphone jack, turn on and hold record button)
2. Plug in the sansa into the computer
3. Open the device (should be called 16MB)
4. Create a folder in the device called "sansa.fmt"
5. Eject and unplug the device
6. Should reformat and it will start back up

Jul 20, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e260 firmware

Mine was a bit more FUBAR I guess. I have a Sansa e260. I had rockbox on it, went to switch back to the firmware. Uninstalled rockbox and on reboot... the e260 was refreshing the database and then came to a frozen green screen.

My e260 was already in MSC mode. I did the steps above but was still stuck.

The solution that worked was one posted by "Slaughter" on anythingbutipod.

The ultimate fix for all e2xx v1 problems - Format, enter recovery mode, downgrade firmware Link (you'll need to format the drive), reinstall newest firmware via newest Sansa Updater, reload tunes.

Dec 01, 2008 | SanDisk Sansa e260 MP3 Player

3 Answers

Stuck on refreshing database...

Sounds like it's froze and needs to be reset. -
Press to power on/off, enter menu, or hold 15
seconds to reset your Sansa.
Or-To reset the sansa = Hold down power button for20 seconds.

If that don't work let me know so i can try something Else?

P.S...Please rate accordingly
Thank You

Feb 06, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 freezes up

It's not suppose to say Refresh Database when you connect it to the computer, it's only suppose to say that when you eject it OUT of your computer.

Did you load a massive amount of files during your last sync?

I don't think there's any need in resetting it if it is able to turn off and on. What I recommend doing is formatting it. Remember, formatting the player will cause you to loose ALL your media stored in the device. To format go to "My Computer" > "Sansa e260" right click and go down to format.

If it formats, then good. Turn it on and it should say "Refresh Database". Change the mode of your player to MTP(?) so that it will no longer refresh the database after transferring media(?).

Connect it back to your computer and reload your media onto it that was wiped out during the format. Now disconnect it and see if it works... It should.

If that doesn't work this should do the job for you:

Always remember to update the firmware on your products, it is a wise idea to do so. (: < Get updates with that.

Drain the battery if whatever you do don't work. Sometimes removing the battery for a few seconds on putting it back in works.

If you think you attacked this problem from every angle and still no luck. Contact sandisk: Give them some time, their swamped with emails at the moment.

Jan 27, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh database on screen

how do you put on recovery mode?

Dec 01, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Frozen screen says: refresh database

tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.

Oct 21, 2007 | SanDisk Sansa e260 MP3 Player

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