Question about Sony Ericsson Cell Phones

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Can't sync my P1i

Hi, I can't sync my SE P1i with my laptop (Compaq Presario M2000). I even tried uninstalling and then reinstalling the SE PC Suite for Smartphones (thrice) but no dice. Can someone please tell me what the problem is and how it can be sorted out?

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  • Stumpdd Jan 17, 2009

    @shaggy067802

    If you experience problems when using the USB cable during synchronisation:


    1. Check that the USB cable is properly connected to the phone and the computer.

    2. Make sure the phone is turned on.

    3. Restart the computer, without disconnecting the USB cable or turning off the phone, and try to synchronise again.

    4. If you still experience problems using
      synchronisation software, e.g. Sony Ericsson PC Suite or Active Sync,
      try to uninstall and reinstall the program you are using.


    this might be the case. if not enable active sync on phne

    good luck


    Thanks, but I already tried all the solutions you listed, except for
    the last. Could you please tell me how to enable Active Sync on the
    phone?

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  • 76 Answers

If you experience problems when using the USB cable during synchronisation:

  1. Check that the USB cable is properly connected to the phone and the computer.
  2. Make sure the phone is turned on.
  3. Restart the computer, without disconnecting the USB cable or turning off the phone, and try to synchronise again.
  4. If you still experience problems using synchronisation software, e.g. Sony Ericsson PC Suite or Active Sync, try to uninstall and reinstall the program you are using.

this might be the case. if not enable active sync on phne
good luck

Posted on Jan 16, 2009

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Hi I have some experience with this problem and found two solutions:

One is to always keep phone software version and sync software version matched. If you didnt upgrade phone version you should stick with the sync application in your original CD!
If you upgraded to the latest phone version please use the latest sync version that was available at that time! Or, even better, ask the person who upgraded your phone to recommend the best sync version.

Two is to always exit all running applications before starting to sync since some files may be marked as "in use" and the backup process will not be completed. How to do that? goto Task Manager -> Open -> More -> End All and press the back button.

Other solutions I got from an SE technician:
Remove sync software before upgrading or reinstalling it.
Try to install on a different PC.
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Install Outlook and only then the sync app.

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