I just plugged the system into a new ethernet connect and I am not getting a dialtone. The adapter has a blinking light. There is a sticker on the adapter that says if it is blinking it might be that you need to update the E911 service address. However I no longer have the user manual and do not know how to do this. Any ideas??
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Check the phone line were it comes into the house there is usually a point where the phone connection from the the TELCO outside wires connects to the inside wiring.
Remove the inside wiring and test the wiring that is on the TELCO side. If you get dialtone the trouble is in the inside wire. If you don't get dialtone call TELCO
1) You should consider maintaining an alternate means of contacting E911 services. The magicJack E911 service differs from traditional E911 service. You understand and acknowledge that you should consider having an alternate means of contacting E911 services and inform your magicJack" device users of this.
2) magicJack emergency services may not operate during a power outage. You understand and acknowledge that you may not be able to use your magicJack" device to contact E911 services if your power is disrupted. Once power service is restored, you may be required to reset or reconfigure your Internet service before you will be able to use it to contact E911 services. You are responsible for providing an uninterruptible backup power supply to ensure continued operation of electrical equipment, including customer premises equipment necessary to provide Internet service, in the event of a power outage.
3) magicJack E911 services will not operate if your broadband connection is disrupted. You understand and acknowledge that you will not be able to use your magicJack" device to contact E911 services if your broadband connection is disrupted. Once your broadband connection has been restored, you may be required to reset or reconfigure your Internet equipment before you will be able to use the magicJack" device to contact E911 services.
4) magicJack E911 services will not operate unless you register your correct service address with magicJack. You understand and acknowledge that you must provide magicJack with your correct service address in order for E911 services to work. If you notice that the location information identified in your 911 registration section of the magicJack menu is inaccurate, you can correct your service address by going to the magicJack menu and selecting E911.
5) magicJack E911 services will not operate correctly if you disable, damage or move the magicJack" device to another location. If you disable, damage or move the magicJack" device to a location other than the service address you provided when it was registered, it will not function. If you wish to move to a new address, go to the magicJack menu and select the E911 option.
6) magicJack E911 service will not operate outside of the United States and Canada.
7) magicJack is only able to provide E911 service in cities and towns where the local Public Safety Answering Point, or PSAP, is technically capable of receiving your address information with your E911 call. If the PSAP that serves your area is not equipped to receive your magicJack registered address, you will need to provide the 911 operator with your address information orally.
We want to make sure we have given you the tools to keep you, your families and your coworkers safe each time you dial 911.
Are you saying you have a wireless desk cell telephone? Or is this a regular land line telephone with a wireless hand piece? If it is a cell phone with no dial tone, you must see your service provider - this is HIGHLY unusual. If this is a land line telephone with a wireless hand piece - be aware that the dial tone cones from your base transmitter, where ever it is located, (Normally this base should be withing 300 feet of the hand piece) and that base unit MUST be plugged into an active telephone outlet. In the USA, the standard jack is an RJ 11. I suggest you take your old telephone and plug into the outlet where your new base unit is located. Do you get a dial tone? (proves the line is good) Check all wiring - same type of contacts (for your country)? Still no dial tone? Take it back to the store and get them to demonstrate its operation for you - does it work at their store? ... if not, get a new telephone or an adjustment.
I assume you cannot get dial tone on your Vtech handsets or base unit. The phone is telling you that another phone or device has seized the line, therefore it cannot give you dialtone. You could have another phone or device(fax, modem, etc.) off hook or you could have trouble on the line caused by bad wiring, faulty line cord, or bad outlets. To find the trouble, you need to remove all devices from all outlets and try to isolate the bad wiring, line cord or outlet by connecting a standard good phone to one outlet at a time using a known good line cord. If you are unable to isolate the trouble using this method, try going to the outside interface box and testing the line there. Inside the outside interface box there is normally a test jack with a short line cord plugged into it, unplug the test jack and plug your standard phone into the test jack. If you don't get good dialtone then the trouble is with the service provider and you need to report it to your service provider. If you do get good dial tone then the trouble is in the building wiring, outlets or phone devices. Typically there is more than one pair of feed wires from the interface box to the building outlets. Remove all but one pair, then go inside and check all outlets for dialtone(plug standard phone into each outlet one at a time) to find which are connected to the pair of wires that are still connected at the interface box. If you find trouble on this feed wire( can't get dialtone at any of the outlets), remove it at the interface box and connect a different pair of feed wires, go inside and test all outlets again. If a feed wire tests good(you get dialtone on at least one outlet) then do not remove that feed wire at the interface box and just add the next one at the connection terminals in the interface box then retest your outlets again. Work your way through all of the feed wires and outlets in this manner to isolate where the trouble is. A bad wire, line cord, outlet or phone can produce a short or partial short across the telephone wire pair that will appear to your Vtech phone as if a parallel set is in use. It can sometimes take quite an effort to locate a bad wire or outlet. Good luck.
Is there a dial tone? Have you tried plugging in outside in the NID(phone box) on the side if the house. Take a corded telephone out to the box if it has a test port to plug into. If it does, plug in. If you have a dialtone, then the problems inside with either the station wires or jacks, or other equipment that is plugged into the jacks. Remove all devises from the jacks if trouble is inside and take a known working phone and plug it into a jack. if it works, plug in another device, so on and so on. Be sure to check dial tone, break dial tone by pressing a button. Hang phone up and see if dial tone has returned. If not, then that piece of equipment is bad. If no dial tone at the NID, then call in a trouble report of NO DIAL TONE to the telephone company of cable provider. To save money if trouble is inside, purchase the inside wiring maintenance plan and then have them come work on the phone lines. After the service is restored, call and cancel the maintenance. $5 and you're back in service, provided that's all the teleco charges for wiring maintenance.
Remove the phone line from the back of the fax and connect a standard phone (not a business PABX or PAX system phone) to the line. Ensure dialtone is available. (Make sure in doing this that you are also testing the cable from the phone socket to the fax). If no dialtone, replace cable or fix line.
Check that the line is connected to the 'line' port on the fax, not the 'phone' port.
If still no dial tone, it may be modem fault (in the fax). Seek specialist attention.
You are mixing concepts here. Router = Broadband and Dial tone = dial up.
It's one or the other NOT BOTH.
Forget about modems and dialtone completely because you are not using that system.. You are connecting via DHCP to your router, either by wireless or ethernet. Most computers will connect automatically.
If you are using a dialup connection, the ethernet connection would not have anything to do with your problem. Be sure the cable is plugged into the line socket. Take a repular phone and plug it into the telephone socket on the computer and see if you get a dial tone. Be sure you have entered the number correctly including a 1 and area code if required. You may want to call the number your computer is trying to call to see if you hear modem tones ( to be sure the number is correct). If all that is in order, your friends are probably right and your modem is bad. It may be covered under warranty.