Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

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Does not use magenta cart. New cart. entered still no color--only

All of a sudden I stopped getting any "red" coloring on my printouts. I have put in 2 new cartridges --still will print only black, yellow, and blue. I get two rows of yellow --no magenta hues.

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  • wlong95330 Jan 16, 2009

    I don't have any idea how to correct this problem. Hate the idea of having to carry printer in to shop. So, your answer was informational, but still needing to know how to fix the problem.



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If you have tried 2 seperate Carts, and neither have worked, I would say that the problem lies in the printer. You can try cleaning the contacts where the cartridge makes it's connection. The easiest way to do this, is with a pencil eraser, simply rub the eraser on the metal pins that connect the cartridge. Depending on the orientation of these pins, you probably want to use an up and down motion, as side to side may fold some of the pins over. If this does not correct the problem, then you have the option of getting the printer serviced, or looking at purchasing a new printer. It has been my experience, that any money put towards repairing a printer is actually better spent towards a replacement, as printers often cost almost as much to repair as they do to replace.


Posted on Jan 16, 2009

  • David Vawter Jan 16, 2009

    This is going to sound a little condesending, however I have made this mistake many times, please make sure you that you are pulling the seal off of the cartridge before you insert it. Should be a piece of tape across the print head of the cartridge (this is only needed if it is a new cartridge. If the 2 cartridges you have tried are refills, then I Would suggest trying a brand new cartridge.


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Its quite possible that the cable supporting the carriasge of magenta has got slightly cut in between so the cartrige not printing as the connection not getting completed so its still not printing with new cartridge also.its white colour cable which moves with cartridge carriage.will cost you new at $2 dollars to replace.

Posted on Jan 16, 2009

  • nadakund Jan 16, 2009

    this will help you more further procedure

    To remove the head and clean would require a near disassembly of printer.

    in short, open the lid as if to replace ink, unclip the bottom of the lid leg and swing open. leave ink in.

    remove 4 screws and remove plastic clips to wires. disconnect wires there are 4 or 5 in total. now carefully unhook the lid from main unit, take your time.

    after separating 2 parts.

    unclip plastic cover on head, remove print head cable wire from head,(
    this is what you have to check out specially for magenta) unclip silver clip that hold ink hoses,
    undo top (in relation to head) slide bar, carefully remove head..
    lift from no bar side first.

    soak under very warm water for a few minutes and get old ink out
    of the clear chambers. keep going, enough?? do it again!
    now... reassemble.

    if you removed the ink tanks.. you now have a mess on the bottom of your printer, clean that before reassembly. Reverse all the above and
    the clock will have passed at least 1 hour if not 1.5 hours.

    if bulk ink is the cause of clogging, there maybe
    some design failure of sorts since ink has to be drawn upwards,
    if there is a gap or leak.. air gets in



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The head of the catridge might be some error

Posted on Jan 16, 2009

  • nicra7 Jan 16, 2009

    remove the catridge and replace it again
    if not check if the catridge is filled wit ink and check if ink is coming out r not


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