Fax machine will not reset to be able to answer the phone
Fax will receive a document on the double ring, but then will not let a regular phone call come thru. It treats all other phone calls as if it were a fax. reguardless of the ring style. The machine is also goes thru an answering system thru Qwest Phone Company.
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Re: fax machine will not reset to be able to answer the...
When you set your fax machine to answer on a certain number of rings it will answer it on that number of rings expecting it to be another fax machine. If you do not answer it before the aloted number of rings you will not be able to talk since the fax machine will be trying to talk in computer speak. To help you may want to set it to answer after more rings.
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Step by step information at the link below. Brother Fax T96 The F/T
Mode is used to allow the fax machine and the telephones to share the
same telephone line. When a call comes in, the fax machine and all
extension telephones on that line will ring according to the number of
rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call
and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the
telephone line. If someone is sending a fax automatically , the sending
fax machine will transmit a fax tone (a series of beeps every 3
If your fax machine hears these tones, it will receive the fax.
If the fax machine does not hear any fax tones, it assumes it is a
telephone (voice) call and will begin ringing the F/T ring tones (double
ring) for the length of time you selected for the F/T Ring Time. These
tones will only ring on the fax machine's handset (extension or external
phones will not ring). At the end of the F/T ring time the fax machine
will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
If you answer the call before the fax machine(during the ring delay
period) and determine it is a fax, you can transfer the fax to the fax
machine for receiving.
If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91
for New Zealand (remote activation code) on the telephone keypad, wait
to hear the fax machine turn on (chirping sounds) and then hang up.
If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the FaxStart or Start/Copy key on the control panel of the fax machine and then hang up the handset.
If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.
If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.
To stop it from interfering with the telephone conversation:
Fax interrupts telephone conversations in answering machine mode (AnsMode) Solution:
Setting the Receive Mode - ICMF 4150
Setting the Receive Mode
Press <Additional Functions>.
Use <> or <> to select [5 FAX SETTINGS], then press <OK>.
Use <> or <> to select [3 RX SETTINGS], then press <OK>.
Use <> or <> to select [3 RX MODE], then press <OK>.
Use <> or <> to select the desired receive mode, then press <OK>.
For [AnsMode], make sure an answering machine is connected to the machine.
If [AnsMode], [FAX/TEL], or [DRPD] is selected, you can select some settings as below:
[AnsMode CHK TIME] (select time from 10 to 30 seconds for the answering
machine to start playing outgoing message after receiving a call) --- [FAX DETECT TIME] (select the duration from 10 to 70 seconds for the fax to detect)
[FAX/TEL] --- [RING START TIME] (select the time from 0 to 30 seconds for the phone to start ringing after receiving a call) --- [F/T RING TIME] (select the duration of ringing from 10 to 45 seconds) --- [F/T SWITCH ACTION] (select the action the machine will take after the ringing ends, Receive or Disconnect)
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • Receive a fax manually • Set up backup fax reception • Reprint received faxes from memory • Poll to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block junk fax numbers • Receive faxes to your computer (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful. 3. Do one of the following to answer a fax manually: • Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers. • Turn off the Auto Answer setting so that the device does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. NOTE: Depending on your country/region, the device might receive the fax automatically when you hear fax tones from the sending fax machine. 6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
For a phone line dedicated only to the fax machine, the process is as follows:
Press Menu/Set, 0, 1.
You will see the Fax Receive window
Use UP and DOWN arrows to change the setting to FAX ONLY
Your fax machine will now answer every incoming call. If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck! Greg
>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass >then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone? >let me assume you only have one number for fax and phone.. >check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack. >next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax. >also check if auto answer is on in your fax >you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings >also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.
Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.
Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
For use with a dedicated fax line.
Every call is answered as a fax.
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.
Press the 'RECEIVE MODE' button on the right side of the control panel, its next to the large 'FAX START' button. Here are your options :
Select Receive Mode MANUAL —You must answer all calls yourself. If you hear fax tones, press Fax Start to begin receiving the fax, then hang up. You can use this mode with Distinctive Ringing. (See Distinctive Ring , page 8-1.) FAX ONLY —The fax machine automatically answers every call as a fax call. You cannot receive a voice call, but you can dial out and make a voice call. FAX/TEL —The fax machine automatically answers every call. If the call is a fax, it prints the fax. If the call is not a fax, it signals you with a double-ring (ring-ring), different from the phone company ringing, to alert you to pick up the call. If you select this setting, you’ll need to set the Ring Delay and F/T Ring Time features (on the following pages). If you have extension phones on the same line as the fax machine, set Ring Delay to 4. (See For FAX/TEL Mode Only , page 5-5.) TAD:ANSWER MACH. —This is the only setting in which you can use an external answering machine. Your telephone answering device is connected to your fax machine, and answers every call. Once the TAD answers, the fax machine listens for fax tones. If it detects fax tones, it prints the fax. The TAD setting works only with an external telephone answering device (TAD); it does not work with telephone company Voice Mail. Ring Delay and F/T Ring Time do not work in this setting.