Question about HP (280751-B22) Internal DVD Drive

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Failed printer HP Deskjet F380.

Since installing Vista I have been unable to use my Printer HP Deskjet F380 for scanning and printing. It will photocopy.
Suspect Drivers - will you please advise,
E-mail tom.eb@btinternet.com

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These are the first few steps you should take.
First, go to the HP website and make sure you have the latest Vista compatible drivers for the device.
Update the drivers and see how you go.
Failing that uninstall the device from the device manager and get rid of the drivers while you are at it.
Disconnect the device then reboot the computer.
Shut the computer down again, re-connect the device and reboot. Allow Windows to detect the device and, if asked, give it the new drivers or if there was no update then let it install the original drivers.

Posted on Jan 28, 2009

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