Question about Canon PIXMA MX310 All-In-One Printer

1 Answer

Fax interrupts phone calls

I have an mx310 in which the fax continually answers whilst I am in the middle of a phone conversation. I have a standard phone line with the phone connected in series with tha fax machine as intended, I have the machine set on fax priority as required and yet the problem persists.
Very annoying as you have to physically unplug the machine to get the line back.

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  • cche Mar 09, 2009

    the phone rings and if the machine is switched it will go to the fax noise whilst you are talking and eventually the phone is cut off. I don't think the person on the other end hears the fax noise they just get cut off. You can't even turn the machine off.

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  • 258 Answers

Go to the Canon Website downloads and drivers for the MX310
this page
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15603

Download and use the update from 22 Aug 2008

This should solve your problem

Posted on Jan 15, 2009

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1 Answer

I have a separate fax line for my Canon MX310. It goes into fax mode but noting happens. I also cannot receive faxes.


The only reason to call the phone company is if you're not getting a dial tone on that line. Otherwise, have you shut down the printer and tried to reset it to factory defaults. To do that, follow the instructions below:
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  • 2 Push the "Power" button while holding "Stop/Reset." Hold down both buttons for five seconds.
  • 3 Release "Stop/Reset" while holding down the "Power" button.
  • 4 Push "Stop/Reset" twice while continuing to hold the "Power" button. Release the "Power" button. The power light will turn green.
  • 5 Once the light is steady green, push "Stop/Reset." Wait about three seconds and push it again. Wait three more seconds and push it one final time, for a total of three times. The power light will turn orange.
  • 6 Push the "Power" button, then lift the MX310 cover open.
  • 7 Remove both ink cartridges and wait 10 seconds. Replace the cartridges and close the MX310 cover. Wait 30 seconds.
  • 8 Push the "Power" button. Wait a few seconds to allow the printer to fully power down, then switch the Canon MX310 back on using the "Power" button.
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Receiving faxes whilst connected to a phone line automaticly


Check video for 'fax receive set up' in similar model:


Manual receive: In coming call receives like telephone
Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically
Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings)
Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines)
Set up your best option as per your requirement.

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Very probable that the call-waiting feature is interfering with the fax communication. Best to remove the feature if the fax is on-line all the time. Good luck!

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1. Make sure your [RINGS TO ANSWER] settings are more than the same settings for your answering machine.
2. If someone tries to make a copy while the phone line is in use, they need to press number 1, as if telling the unit that they want one copy. If not, the unit will think you are trying to receive a fax and will interrupt the communication.

Be blessed.

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solution is to offer a solution quickly or tell people from the beginning that if they pay maybe they will have some solution.

last visit on your site. bye.

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Canon mx310 fax noise


This seems to be a problem more with cable digital phone lines.  I have the same issue... driving me nuts.  I will keep looking for a solution and post again if I find something.

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Faxes always interrupted by incoming calls


You might find an answer here:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000300/000001/faq000301_020.html?reg=us&c=us&lang=en&prod=mfc5460cn_all

Its quite difficult to give a qualified answer when so many different telephone companies and techniques are avaiable.

Plz search the mentioned faq for further instructions.
In case you cant find an answer, call brother hotline for free support ;-)

Merry X-mas where ever you are!

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