Question about HP PSC 1210 All-In-One InkJet Printer

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Need to scan an email and email it back

Scanning problems.scanner works just fine the problem is me

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Hi, after the item/s are scanned you should be taken through a series of prompts, one being to save the scanned item/s. Can't tell by your description at what point you are having trouble. So I may be covering some areas you may already be familiar with. After you have saved item/s to a location where you can access it, depending on how the item was saved, such as in the Windows and Fax Viewer or similar. If you are using Microsoft Windows that is. Place cursor over the saved file, right click and place cursor over "Send To" where a drop down menu will have some options, select "Mail Recipient" and it should open up your preferred email program with the item/s attached ready for you to enter the email address where you want to send it to. If not then open your email program that you wish to use and select the option to write send or compose mail depending on which program you use, select "add attachment" then select "Browse" and when you locate the item right click it and click "Select" which should place the item/s into an attachment.

Hope this helps. Ratings are very important to us so I want to thank you in advance for taking a moment to rate my response.
Matt

Posted on Jan 15, 2009

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I downloaded software yesterday to make my 3210 all-in One photosmart printer compatable with windows 7 operating sx on my new pc It is printing fine but can't get the scanner to work. My email is...


There are a couple of issues that can cause this. 1) Did you install the full software before you connected the USB cable (if you are using that connection)? If not, did you uninstall the generic software and remove the data cable before installing the software? Try a new data cable and a direct connection if you are using a print server or USB hub. Scanners require bi-directional communication and will fail even when the printer works.

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If you are using the unit as a networked printer, also try a new data cable. Make sure the router is not dropping packets and that your firewall isn't blocking the incoming signal from the scanner. (Try scanning with the firewall temporarily disabled.)

Check if the unit has a scanner lock and unlock the transport lock if it is in the incorrect position. Check if the lights come on and the unit moves when you try to launch a scan. If the lights aren't coming on or the scan unit doesn't move, the unit probably needs service.

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over and over again

and then it hit me !!!

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