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You can download the camera's manual here; http://www.fujifilm.ca/x617.xml?XID=x15936
Those dials/buttons set the various camera functions, such; zoom, flash, image quality, playback etc. The manual will give you all the information you'll need to set and use your Z20.
This is a common problem with this Model. In order to get this replaced you will need to send your camera to the fujifilm repair centre. They shall replace all of the part you require. Please browse to the following web address http://www.fujifilm.co.uk/technical/camera_repair/