Question about Brother MFC 7840W Printer

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MFC 7840W, fax not sending or receiving

Have just bought the MFC 7840w 2 weeks ago. We have recieved 1 fax and sent 1 on the first day.
when I try to send a fax, it takes it through the machine and holds it in the memory - it doesnt dial out and cant get it to send when using the redial option. If someone sends a fax, the machine just rings and doesnt pick it up .
Have tested the line, its ok and gone through the minimal troubleshooting guide on brothers website but no luck.
Am still waiting for brother to respond via their website.
any help or ideas would be appreciated, thanks.

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  • ben2923 Jan 16, 2009

    Hi no I have an analog phone line for the fax.



    Cheers for trying though!

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  • 2,120 Answers

Is your phone line DIGITAL? Fax machines are ANALOG devices.

Posted on Jan 16, 2009

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http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=200000018476&Sympt=I+am+having+problems+receiving+faxes.+What+can+I+do%3f&Model=1292&ProductGroup=5&Keyword=fax&ProductID=MFC7840W

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http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=200000018532&Sympt=I%27m+having+problems+sending+faxes.+What+can+I+do%3f&Model=1292&ProductGroup=5&Keyword=fax&ProductID=MFC7840W

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