Question about Polycom SOUNDSTATION2 AVAYA 2490 CONFERENCE PHONE EXPANDABLE (230516375001)

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Soundstation2 direct connect ex for nortel

My unit is stuck with blinking red leds and the display says initializing.
Checked the phone port and it is working.
Moved the polycomm to another working 2616 port - same error.
What else can I do to get this working again?

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  • 93 Answers

Try repalcing the adapter if u have another one.this should solve the problem.if it doesnt , the main board needs repair!!

Posted on Feb 09, 2009

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The instruction manual has been misplaced and I am trying to set up a conference with dial in people


here is the companies direct link to the user manual:
if you have the SoundStation 2 with a display here is the link:

http://support.polycom.com/global/documents/support/user/products/voice/soundstation2_with_display_user_guide.pdf

Without display

http://support.polycom.com/global/documents/support/user/products/voice/soundstation2_without_display_user_guide.pdf

Aug 16, 2011 | Polycom SoundStation2 Audio Conference

1 Answer

How do i program ip 2033 on nortel system


when you plug it in, and the Nortel logo appears on the screen, swipe the three buttons that are under the display, with your finger, and that will get you into programming.
you will select following
Manual DHCP config? yes
Partial? yes
enter the IP address of your system
for port #: enter: 7000
retries: enter 5
for the rest of the programming select "0" till the end

Aug 23, 2010 | Nortel Networks IP 2033 Audio Conference

1 Answer

SoundStation2 quit. seems like no power but when


Returned to repair depot for over the counter exchange. Paid 300.00+ for the service.

Dec 07, 2009 | Polycom SOUNDSTATION2 AVAYA 2490...

1 Answer

We cannot make an indirect call using polycon soundstation2


it appears u have connected it to the epabx extension. when u try nos first & then press call, the unit dials the nos so fast that it does not understand ur access number (0 or 9) for dialling out.for this u need to give a pause between the access number ( 0 or 9 to get the dial tone for diallin an external no)this is available on the keypad as pause / redial & then out the number & press call.the prob should get fixed!

Sep 23, 2008 | Polycom SOUNDSTATION2 AVAYA 2490...

2 Answers

Cannot get nortel callpilot 100 to communicate with nortel CICS


This is the forums for Avaya, I would repost in the Nortel side. BUT, i do know the CICS needs to be of the correct revision to work with CP.

Apr 22, 2008 | Avaya Digital Systems&Adapters ( DEFINITY,...

7 Answers

Polycom soundstation Ex - no dial tone


Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

2 Answers

LCD Display keeps flashing "INITIALIZING"


It needs to be plugged into a properly configured Avaya Definity digital port / wall jack. (NOT a regular telephone line as this can damage the polycom!!!) Does another Avaya digital phone work in that jack? If it does then call polycom for a RMA and eturn the phone under warrenty. If another Avaya digital phone does also does not work you need to check the PBX configuration or there is a wiring error at the jack or the PBX.

Jul 10, 2007 | Polycom SOUNDSTATION2 AVAYA 2490...

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